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The job opportunity at WPMU DEV for the role of WordPress Sales Support Specialist is an exciting position designed for individuals passionate about WordPress and customer support. As part of a dynamic sales team, the successful candidate will engage in the promotion and support of high-quality WordPress plugins and themes that align with the company’s goals. This position aids in cultivating client relationships and managing various customer-related communications to drive sales and improve overall customer satisfaction.
In the role of WordPress Sales Support Specialist, candidates will be responsible for a range of sales and customer support tasks:
Generating leads and supporting customers effectively by identifying solutions to their WordPress concerns through various communication channels like email and chat.
Managing customer service duties by providing product knowledge and promoting WPMU DEV products to current and potential clients.
Maintaining meticulous CRM (Customer Relationship Management) hygiene, which involves monitoring and nurturing sales leads via consistent follow-up emails.
Engaging in inbound and outbound sales communications, as well as conducting Zoom calls with clients to establish and strengthen relationships.
This position requires a specific set of skills and experiences to excel in:
Intimate knowledge of WordPress, including familiarity with multiple themes and plugins.
Excellent interpersonal skills that enable swift rapport-building with customers.
Proven experience in sales in addition to support for accounts and billing.
At least one year of experience in any Sales Support role, displaying proficiency in English, both verbal and written.
Strong skills in the use of spreadsheets and data entry that are essential for effective CRM upkeep.
Willingness to collaborate with others, exhibit strong communication skills, and thrive in a challenging environment.
Basic typing skills and a genuine enthusiasm for helping customers.
The candidate will also be expected to work weekends and be available on specific schedules, including:
While the exact salary is not disclosed, WPMU DEV emphasizes excellent compensation and a range of benefits designed to support their team members. The specific benefits include:
A growth-oriented culture within the company.
Competitive benefits package and rejuvenation time-off to ensure employee well-being.
A flexible work environment tailored to suit diverse working styles.
Extensive training and tools provided to assist employees in performing their roles effectively.
A generous paid leave policy that awards 28 days of paid leave annually, with the possibility of this increasing to up to 35 days.
Opportunities for paid travel to industry conferences like WordCamps.
Long-term employees can expect special bonuses, including three months of paid leave after ten years of service.
An annual bonus that aligns with the company's growth targets, along with a technology budget that can be used for tool upgrades.
A yearly budget for general expenses, increasing with tenure, allowing employees to enhance productivity.
Candidates interested in the role will need to apply by completing and submitting the WordPress Sales Support Specialist Task Sheet. Written communication skills are a critical evaluation criterion.
The hiring process involves a two-step assessment where candidates will be interviewed by the management team after completing the task. Successful candidates will partake in a paid trial period lasting four to six weeks, paving the way for possible permanent employment.
For job seekers in the WordPress community or those interested in customer support roles, the position at WPMU DEV provides an exciting opportunity to engage with technology and customers amidst a supportive team. With the focus on both professional growth and competitive employee care, this is a unique opportunity in the remote job landscape. Candidates who demonstrate exceptional written communication skills and possess the necessary industry knowledge will likely find success in this role.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
