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TurboTax, a leader in tax software, is offering a work-from-home position for a TurboTax Product Expert. This role allows you to build your own schedule while providing support to customers who may have queries about TurboTax products and tax return software. The position is flexible, with working hours available from 8 AM EST to 12 AM midnight EST, seven days a week. This excellent opportunity is ideal for those looking for a full-time job that can adapt to their personal scheduling needs.
The position offers a competitive pay of $18.50 per hour. Additionally, from April 9-15, employees can earn a $5/hour bonus for all hours worked, provided they work a minimum of 8 hours each day during those dates to qualify. There is also a $405 Certification bonus for participating in the required certification training to become a TurboTax Product Expert. This certification training spans three days, ensuring employees are well-equipped to handle customer inquiries efficiently.
As a TurboTax Product Expert, your main responsibilities will include:
You will not need any prior accounting experience, making this role accessible to a broad audience. TurboTax is particularly looking for individuals with strong communication skills who are eager to learn and engage with customers. Your ability to empathize with customer needs, whilst providing innovative solutions, will be critical to your success in this role.
To thrive in this customer service role, candidates must possess:
Although accounting background is not necessary, enthusiasm and a customer-oriented mindset will be beneficial.
The position demands a minimum commitment of 25 hours per week. However, if you wish to work more hours, you are encouraged to do so. The flexibility of the role allows you to select the hours that best fit your lifestyle, provided they fall within the specified time frame.
Upon being hired, employees will receive additional support from both a Subject Matter Expert (SME) assigned to assist during live calls and an MPS (Marketplace Performance Specialist) who will act as an advocate for customer service representatives. This structure underpins the commitment TurboTax has to provide continuous support and resources to ensure their staff can serve customers effectively and confidently.
In conclusion, this position with TurboTax not only allows individuals to work from home but also offers an opportunity to gain industry knowledge and expertise in tax software and customer service. If you possess excellent communication skills, a willingness to learn, and a desire to help others, consider this opportunity to join the TurboTax team. You will enjoy a supportive work environment along with competitive pay and additional bonuses, making this a fairly appealing prospect for job seekers looking for remote work.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
