Related keywords: customer service representative remote jobcall center remote jobchat support remote job
The position of Sales & Customer Service Representative at KMC Solutions Inc presents an exciting opportunity for individuals with the right qualifications. The role is directed towards candidates who have a strong background in phone-based sales, specifically within a call-center or high-volume environment. This job is not just focused on customer service; it aims at driving sales through effective engagement with customers.
The primary responsibilities of this role include:
Sales, Customer Engagement & Conversion: The representative will be the main point of contact for both B2B and B2C customers who are seeking data recovery services. The representative is required to manage inquiries coming in through various channels, including phone, email, chat, and online forms. It is crucial for the representative to deliver a professional and high-quality customer experience. More specifically, strong communication and sales behaviors must be employed to convert leads into active projects. Proactive follow-ups on leads and quotes will be expected to maximize conversion rates.
Job Coordination & Administration: This role involves coordinating the complete lifecycle of each data recovery job. Responsibilities include preparing accurate quotes and invoices (with training on using Xero software provided), following up on invoices to ensure timely payment, and maintaining up-to-date customer records. The position requires diligent administrative skills to document job statuses and provide weekly reports.
Customer Experience & Retention: A significant part of this position is focused on improving customer retention by seeking feedback and following up on client reviews. The representative is expected to maintain a high level of service and provide insights on customer trends and behaviors to support the sales team effectively.
Internal Collaboration: The job will also involve collaboration with other teams and participation in meetings to help refine services and processes. The representative may also need to assist with general customer service and administrative tasks when necessary.
An ideal candidate for this role should possess the following traits and skills:
Experience: A background of 3-5 years in phone-based sales, particularly within a call-center environment, is essential. It’s important that candidates understand structured sales processes and can effectively guide customers.
Communication Skills: Ability to communicate clearly, professionally, and in a friendly manner, especially to Australian customers (with training provided). Candidates should also show proficiency in both spoken and written English techniques.
Sales Ability: Those applying should be comfortable managing objections, closing deals, and accurately explaining the value of the services offered without requiring technical expertise since training on data recovery will be provided.
Detail-Oriented: Candidates must pay close attention to detail and demonstrate excellence in managing records and documentation.
Proactive and Reliable: Reliability and a proactive attitude toward achieving goals are critical for success in this role.
Performance metrics in this role will be assessed through:
This position is remote, primarily serving an Australian client base but is based in the United States. The work hours will align mostly with Australian business hours, albeit with some flexibility.
The company places great importance on training, ensuring all necessary tools and support are provided for new hires. Candidates must have experienced success within a sales environment and be driven by sales metrics. Previous success in conversion rates and a strong persuasive ability will be key determinants for a successful application.
Overall, the Sales & Customer Service Representative role at KMC Solutions Inc is ideal for motivated individuals who are eager to leverage their sales skills in a dynamic environment focused on data recovery solutions.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
