Customer Service Agent

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Join Trust Wallet, a leading chain-agnostic wallet, and become part of a diverse team revolutionizing crypto accessibility and security.

Company Overview

Trust Wallet is a prominent, chain-agnostic, self-custody wallet catering to millions of users worldwide. It offers a secure and user-friendly platform for various crypto and NFT activities. Trust Wallet supports an impressive range of over 4.5 million cryptocurrencies and operates across more than 66 blockchains, including popular ones like Ethereum, BSC, Polygon, Solana, and Avalanche. The wallet is not just a tool for individual users; it is also a crucial infrastructure for developers who wish to connect with millions of users, create their wallets, and contribute to the expansion of cryptocurrency adoption.

Job Responsibilities

As a prospective employee, your primary duties will include handling all inbound inquiries and establishing outbound communication via chats, emails, and calls. You will be expected to resolve issues independently and provide accurate information promptly. Ongoing self-education regarding the ever-evolving cryptocurrency domain is essential to support customer service operations effectively. Additionally, you will escalate complex issues within the organizational hierarchy when necessary, adhere to Quality Assurance standards, comply with work schedules, and contribute to team building and cooperative efforts across departments. Moreover, you will engage in projects and activities aimed at enhancing team performance through strategies such as ticket deflection and data analysis for defect reduction.

Qualification Criteria

Qualifications for this role include 2-3 years of experience in frontline customer support with a preference for backgrounds in the financial or service industry. A strong passion for delivering exceptional customer experiences, a problem-solving mindset, adaptability, resilience, and effective communication skills are crucial. Proficiency in English and your native language is required. The ability to multitask, prioritize, manage time efficiently, and a willingness to work flexible hours, including night shifts and holidays, are also necessary. Furthermore, some knowledge or interest in the blockchain, digital assets, or fin-tech industry is beneficial.

Additional Information and Benefits

Working at Trust Wallet, you become part of a leading blockchain environment with significant career development scope. You'll encounter a diverse, world-class team and engage in various fast-paced and unique projects. The flat organizational structure fosters international collaboration and learning opportunities. A competitive salary and benefits package are part of the employment terms, along with flexible working hours and relaxed dress codes. Trust Wallet values diversity and promotes equal opportunities across its workforce, aiming to reflect this inclusivity in its hiring process. Applicants to Trust Wallet agree to the company's Candidate Privacy Notice as a condition of application submission.

Invitation to Apply

If you're eager to contribute to building the most trusted and secure crypto wallet and advance a decentralized future, Trust Wallet encourages you to apply for the position and join their global team.

This job offer was originally published on RemoteOK


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Trust Wallet


Customer support


March 13, 2024


10 clicks on Apply Now

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