Senior Customer Success Manager, B2B (West/ CT)

This post contains product affiliate links. We may receive a commission from Amazon if you make a purchase after clicking on one of these links. You will not incur any additional costs by clicking these links

Join Flywire's dynamic team as a FlyMate! We're hiring creative problem-solvers to manage client relationships and grow our B2B vertical. Apply now!

Company Overview

Flywire is a global payments platform that specializes in handling complex payments. The company, also known as a team of 'FlyMates,' is dedicated to providing an easy and seamless payment experience for clients and their customers worldwide. Flywire has made a formidable mark in various sectors, including education, healthcare, travel, and business-to-business (B2B) engagements. It boasts a strong presence in more than 240 countries and territories, supports over 140 currencies, and services more than 3,700 clients globally.

Since its inception over a decade ago, Flywire has come a long way, currently employing over 1,200 FlyMates from over 40 nationalities in 12 global offices. They are in search of innovative individuals to join their workforce and share their passion for global collaboration and excellence.

Job Description and Opportunity

The role at Flywire involves enhancing the company's B2B vertical by fostering influential customer relationships and guiding them through the customer journey—from onboarding to renewal. The chosen candidate will focus on understanding customer challenges and tailoring solutions to maximize the value for both Flywire and its customers. This includes holding strategic discussions, managing intricate customer issues, developing an understanding of the client's business, and contributing to the product roadmap based on client feedback.

The selected FlyMate will be responsible for building robust relationships, steering the customer onboarding process, conducting quarterly business reviews, and identifying opportunities to expand client engagement with Flywire's solutions.

Qualifications Required

Candidates should possess a Bachelor’s or Master’s degree in Business Administration or a relevant field, have at least 5 years of related experience preferably in a SaaS payment business, and demonstrate the ability to thrive in a collaborative and fast-paced startup environment. Candidates should also be effective at project management and be located in a west or central time zone.

What Flywire Offers

Flywire provides a competitive compensation package including Restricted Stock Units and an Employee Stock Purchase Plan. They offer a comprehensive induction program, dynamic global teamwork experience, and wellness programs. Additionally, Flywire encourages a healthy work-life balance with initiatives like FlyBetter volunteer days and Digital Disconnect days. The company fosters talent development and values every FlyMate’s contribution, ensuring that everyone can make a meaningful impact.

Application Process and Commitment to Diversity

Flywire is dedicated to creating a diverse and inclusive work environment and is an equal-opportunity employer. The company values the diverse backgrounds its employees bring and is always looking to enrich its culture with new hires. The application process includes meetings with potential peers, department VPs, skill assessments, and ongoing support from Talent Acquisition Partners.

The US base salary range for this full-time position is competitive, with a range reflecting minimum and maximum target salaries across all US locations, adjusted based on work location, experience, and other factors. A Talent Acquisition Partner will provide more details on the salary specifics during the hiring process.

If you're excited to become part of Flywire’s journey and impact the future of global payments, Flywire is ready to get to know you!

Application Invitation

Flywire invites prospective candidates to submit their applications and embark on an exciting part of their career journey. For those looking to be an integral part of a forward-thinking company, Flywire could be the ideal destination. With a promise for individual growth and a collective mission to revolutionize payment solutions across the globe, Flywire is eager to welcome new talents to their team. Apply today and prepare for the start of a rewarding and challenging adventure as a FlyMate.

This job offer was originally published on Himalayas


At Smart Remote Jobs, we understand the importance of equipping remote workers with the tools they need to thrive in their roles. To enhance your remote work experience, we recommend considering an ergonomic keyboard that can significantly improve comfort during long hours of typing.

Then, you'd better block out distractions with noise-cancelling headphones, ensuring clear communication during virtual meetings and enhanced concentration.

Finally, if you want to increase flexibility and promote better posture, you should use an adjustable standing desk, allowing you to alternate between sitting and standing positions throughout the day for improved health and productivity.



Project Management


April 3, 2024


2 clicks on Apply Now

Similar job offers

This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.