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The Service Now Architect at Guidehouse is entrusted with the crucial responsibility of designing, architecting, implementing, and managing the Service Now platform to meet documented business needs effectively. This key role involves ensuring that Guidehouse's investment in Service Now is maximized by fully utilizing its capabilities. Reporting directly to the IT Director of Enterprise Applications, the Service Now Architect oversees the support services of the Service Management for both IT and the wider Enterprise.
Prospective candidates should possess a Bachelor's degree in Computer Science or a related field, or have equivalent experience. A minimum of five years of hands-on experience with ServiceNow, particularly in implementing new modules and functionalities, is required. Candidates should also be familiar with Software Development Lifecycle methodologies, deliverables, and controls. Excellent verbal and written communication skills are essential.
The role demands collaboration with business clients and stakeholders to document business requirements, and the creation of both functional and technical specifications. The Service Now Architect is expected to provide estimates and task planning to support business cases and portfolio prioritization. Additionally, the candidate should apply technical knowledge and experience to recommend solutions that fulfill business requirements and design or modify procedures to solve complex problems, considering various operational and business factors.
The Service Now Architect is responsible for documenting applications to support policy compliance and assessing software releases and documentation for optimizing upgrades, enhancements, and changes. They will design, develop, test, and implement functionalities according to best practices and the system development life cycle, ensuring quality assurance of Service Now operations.
The role includes acting as a project leader for small-scale projects, directing and monitoring team members' work, staying updated with software development technology advances, and interfacing with IT disciplines, vendors, and professional services providers to meet service level agreements. The architect will produce work plans to support project deliverables and is accountable for achieving project budget, schedule, and functional objectives.
While not mandatory, certain skills and attributes are beneficial, such as strong analytical and problem-solving skills, and the ability to work effectively in a remote team environment. The Service Now Architect should have strong interpersonal skills to build rapport with diverse individuals at all levels and possess the drive to learn, grow, and take on increased responsibility. An ability to self-direct, prioritize, and manage multiple tasks is also advantageous.
The annual salary range for the Service Now Architect position is $131,600 to $197,400. Compensation decisions are influenced by various factors, including skill sets, experience, security clearances, and other business needs. Guidehouse offers a comprehensive benefits package, including medical, dental, and vision insurance, sick time, paid holidays, parental leave, a 401(k) retirement plan, and support for further learning and development through tuition reimbursement and certification opportunities.
Guidehouse is committed to providing equal employment opportunities and considers applicants regardless of race, color, national origin, veteran status, disability, or other protected status. The company adheres to applicable laws and regulations, including the Fair Chance Ordinance, ensuring fair consideration of applicants with criminal histories.
This job offer was originally published on Jobicy
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