BrandBastion is a leader in social media management, aiding global giants like Netflix, RedBull, Uber, and Sephora in enhancing their online presence. The company provides an all-encompassing suite of sophisticated solutions designed to simplify social media management, encompassing content moderation, community engagement, insights, social listening, publishing, and scheduling. Their proprietary technology allows brands to drive growth and maximize the return on their social media investments effectively.
The Opportunity
The company is looking for a Canada-based Customer Success Manager who excels in a high-energy digital setting. This position is tailored for a strategic marketer with experience in either an agency or corporate environment focused on social media and digital marketing, aiming to make a significant impact on the company's customer success strategy as it continues to grow.
What You Will Do
The role involves several key responsibilities, including:
Acting as the primary contact for clients and serving as a strategic partner to help them utilize BrandBastion's solutions to their fullest potential.
Delivering analytics-driven insights to assist clients in optimizing their social media strategies and improving their ROI.
Managing and resolving social media crises proactively to protect the brand's reputation.
Collaborating with the sales team to ensure smooth onboarding, setting clients up for immediate success.
Identifying opportunities for upselling and expanding client portfolios with additional services.
Implementing strategies to build long-term relationships with clients, ensuring contract renewals.
Improving internal processes to contribute to BrandBastion's growth as the company scales.
Cultivating client advocates by capturing testimonials and case studies to bolster BrandBastion's reputation.
Requirements
The ideal candidate should possess:
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.