Customer Success Manager

Related keywords: social media manager remote jobsocial media marketing remote jobsocial media remote job

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About BrandBastion

BrandBastion is a leader in social media management, aiding global giants like Netflix, RedBull, Uber, and Sephora in enhancing their online presence. The company provides an all-encompassing suite of sophisticated solutions designed to simplify social media management, encompassing content moderation, community engagement, insights, social listening, publishing, and scheduling. Their proprietary technology allows brands to drive growth and maximize the return on their social media investments effectively.

The Opportunity

The company is looking for a Canada-based Customer Success Manager who excels in a high-energy digital setting. This position is tailored for a strategic marketer with experience in either an agency or corporate environment focused on social media and digital marketing, aiming to make a significant impact on the company's customer success strategy as it continues to grow.

What You Will Do

The role involves several key responsibilities, including:

• Acting as the primary contact for clients and serving as a strategic partner to help them utilize BrandBastion's solutions to their fullest potential.
• Delivering analytics-driven insights to assist clients in optimizing their social media strategies and improving their ROI.
• Managing and resolving social media crises proactively to protect the brand's reputation.
• Collaborating with the sales team to ensure smooth onboarding, setting clients up for immediate success.
• Identifying opportunities for upselling and expanding client portfolios with additional services.
• Implementing strategies to build long-term relationships with clients, ensuring contract renewals.
• Improving internal processes to contribute to BrandBastion's growth as the company scales.
• Cultivating client advocates by capturing testimonials and case studies to bolster BrandBastion's reputation.

Requirements

The ideal candidate should possess:

• 2-3+ years of experience in a client-facing role, ideally within a digital marketing agency, a SaaS company, or a tech startup.
• Proficiency in social media platforms like Facebook and Instagram, and knowledge of community engagement and influencer marketing.
• An analytical mindset with expertise in using data for strategic purposes.
• Excellent communication skills and a high degree of emotional intelligence for relationship building.
• The ability to solve problems independently in a fast-changing environment.
• A passion for social media, with a keen interest in its trends and best practices.
• Optional but beneficial is Facebook Ads Certification or similar digital advertising experience.

Benefits

Employees enjoy several benefits, including:

• Competitive market rate compensation with over four weeks of paid time off.
• Opportunities to attend global team meetings.
• A flexible, fully remote work setup that allows collaboration with a talented global team.
• An immediate chance to make an impact from day one, with the autonomy to innovate.
• Career advancement within a swiftly growing sector.
• The chance to work with some of the world's most renowned brands.

This opportunity was originally posted on Himalayas.

This job offer was originally published on Himalayas