Salesforce Sr. Program Manager

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort.

Jellysmack is the global creator company that detects and develops the world’s most talented video creators on social media. We’re an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Jellysmack has developed one-of-a-kind technology built around four products aimed at optimizing video creation and distribution on social networks. We have a genuine interest in the products we work on because our tools are made especially for Jellysmackers.

We are currently launching implementation of Salesforce for the business teams: Sales, Customer Success, Business Unit Managers, and Marketing teams, and we are building an dedicated team to deplopoy the project. Do you have what it takes to be part of the team?

Your missions:

The Salesforce Senior Program Manager is in charge of implementing Salesforce (SFDC) within Jellysmack in collaboration with the Salesforce integration team, with an emphasis on change management and driving CRM user acceptance.
The continuing Salesforce deployment will largely benefit Sales, Customer Success, Business Unit Managers, and Marketing teams, but other stakeholders such as Finance & Accounting, Content Ops, Platform Ops, and so on will also be involved in the project.

What you’ll be responsible for:

As a Salesforce Senior Program Manager, during the “CRM Build” phase, your role will ensure a smooth transition for CRM users in collaboration with the Salesforce integration team. You will achieve this by:

  • Working alongside the Salesforce integration team to keep abreast of the project and communicate progress to stakeholders,
  • Planning, communicating, and coordinating each step of the roll-out of Salesforce for users (team by team, country by country),
  • Coordinating the user acceptance test (UAT) phase,
  • Building training materials and delivering user training programs,
  • Planing the CRM Go Live phase and support Salesforce users through change management.

During the ” Run” phase, your role will be to ensure outstanding adoption of Salesforce by:

  • Delivering Salesforce onboarding, training, & certification programs for all categories of Salesforce users within Jellysmack,
  • Collecting and analyzing user feedback to identify adoption & satisfaction drivers (Salesforce evolutions, training, etc.)
  • Coordinating user acceptance tests (UAT) for Salesforce evolutions & new functionalities and formalizing feedback for the CRM Admin & integration team.

A little about you:

Experience in rolling out a CRM (ideally a previous experience with Salesforce):

  • Solid understanding of business processes and best practices in sales/customer success, marketing, finance/accounting, etc.
  • Excellent communication skills and the ability to develop and maintain effective internal and external working relationships
  • Strong problem solving and analytical ability, with a track record of “test & learn” demeanor

Experience in change management:

  • Salesforce certifications are a plus
  • Expert level understanding of the Salesforce platform
  • Understanding of relational databases and data integration tools.

Our “Work from Anywhere” philosophy:

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and / or from our offices in Paris, New York, Los Angeles and Corti.

In order to make sure you get the best working environment, you will get 250 GBP allowance to get set up!

Nota bene: your residence must be in the country in which you are applying

Perks at Jellysmack:

  • Clubs (cooking, art, talks, sports)
  • Paid volunteering: 1 day dedicated to supporting a cause of your choice
  • Wellness (fitness, yoga, meditation)
  • Healthcare coverage


This job offer was originally published on Jobicy

Published on: Jobicy

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Accounting

Full-time

September 13, 2022

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