The Customer Success Engineer (CSE) is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation, and installation. The CSE maintains all aspects of the technical relationship, from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering and sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer. The CSE will manage all of their customers’ cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, managing sensitive and business critical issues impacting either the customer’s business or impacting DocuSign’s relationship with the customer, and in general doing everything possible to bring a speedy resolution to the issue.
The CSE will own the primary technical relationship with our Enterprise Premium Support customers. Within this relationship they will arrange meetings, broker and arbitrate meetings between the customer and DocuSign, and in all appropriate ways represent their customer’s technical needs to DocuSign, and DocuSign’s offerings to their customer.
This position is an individual contributor role reporting to the Senior Manager, Customer Success Engineering and is designated Flex.
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Based on Colorado law, the following details are for Colorado individuals only: Colorado pay range: $93,700 – $128,875 base salary.
Based on legislation in New York City, the following details are for individuals who reside and would be working in New York City only: New York City pay range: $100,000 – $137,575 base salary.
Based on legislation in Washington state the following details are for individuals who reside and would be working in Washington only: Washington pay range: $93,700 – $137,575 base salary.
Based on legislation in California the following details are for individuals who reside and would be working in California only: California pay range $100,000 – $157,950 base salary.
This job offer was originally published on Jobicy
February 27, 2023
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