Customer Support Associate

As the pioneer and market leader in remote online notarization, Notarize is bringing trust online and pulling industries like real estate, automotive and financial services into the digital age. We’ve built strategic partnerships with some of America’s biggest brands (Adobe and Transamerica, to name a few), and have been recognized and ranked on prestigious lists, like #24 on The Financial Times’ List of Fastest Growing Companies, #114 on Inc. Magazine’s 2021 Inc. 5000, and Built In’s List for Best Remote-First Places to Work.

In this crucial customer-facing role, you’ll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!

What you’ll do as a Customer Support Associate at Notarize:

• Perform chat, email, and phone-based customer support
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
• Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
• Provide product feedback and suggestions
• Take on additional responsibilities and grow your career
• Other operational and administrative duties as needed based on business and customer needs

What we’re looking for:

• Obsessed with exceeding customer expectations
• Experienced in customer service preferably in a contact center environment
• An excellent writer and verbal communicator
• Committed and focused, with the follow-through and drive to see problems through to resolution
• Capable of diffusing tension to work through the issues at hand
• Able to multitask, prioritize, and manage time effectively
• Flexible and cooperative in your approach to working with others
• Patient in helping others resolve technical issues
• Comfortable with and enthusiastic about technology

Position logistics:

• We support our customers Monday through Friday 8am-12am EST and Saturday through Sunday 8am-10pm EST
• Schedule will vary based on our hours of operation

Some of our benefits:

• Competitive payHeavily subsidized medical, dental, and vision
• 401k with 4% match
• Generous paid time off policy
• Fully-distributed team: work remote from anywhere in the U.S.
• Paid parental leave
• Annual budget for personal learning & development
• Small, cross-functional teams
• Strong emphasis on collaboration & mentorship
• Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

• Solve Problems That Matter: We serve some of the most important moments in people’s lives. It’s a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth.
• Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
• Start With Why: We don’t presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences.
• Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.

$21 – $22 an hour

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’d love to hear from you.