Our culture is a team-first mentality built on the Core Values of Customer Love, Growth, Ownership, Authenticity, and One Team which is shared by every single employee. For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.
At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work. Our Core Business Hours are 9am-3pm PST, so we expect all of our employees to work at least during those hours and are flexible on the rest of your hours.
[[GRIN is able to hire in all US states except Hawaii, unless the job is noted as Canada Only]]
This new team member will work with our UK and East Coast customers, so someone located in EST is ideal. This role will work East Coast hours.
At its core, the Customer Success Manager’s job at GRIN is to ensure that our customers have a positive experience with our industry leading SaaS platform by providing implementation, ongoing guidance, and support throughout all phases of the customer lifecycle. You will serve as a customer advocate internally and work collaboratively as a strategic member of the post-sales team to deliver on retention and growth goals. You will work closely with your customers to understand their business objectives, train them to properly leverage GRIN to maximize the success of their creator and influencer marketing programs, drive adoption, and proactively engage with key stakeholders to ensure objectives are met.
We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes – apply today and let’s discuss!
This job offer was originally published on Jobicy
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