Head of Professional Services

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Join Icertis as the Head of Professional Services in Europe, driving successful SaaS implementations, customer success & team growth. Fluency in German/English required.

Overview of Icertis and the Role

Icertis sets the standard in contract lifecycle management with its AI-powered Icertis Contract Intelligence platform. Icertis aids organizations by transforming contracts into strategic assets, helping manage over 10 million contracts globally. With a strong commitment to core FORTE values, Icertis is trusted by the world's leading brands for contract intelligence.

Position of Head of Professional Services

The Head of Professional Services plays a crucial role at Icertis, ensuring the successful implementation of the Icertis software across Europe. The role involves managing projects, leading a team, and ensuring customer satisfaction. A preference is given to candidates based in Germany, with Frankfurt or Munich as potential office locations. Additionally, candidates from the UK, Netherlands, France, or Sweden with experience in implementing procurement solutions and proficiency in German are considered.

Responsibilities

The Head of Professional Services provides strategic guidance for service delivery, oversees project management, guarantees customer satisfaction, and fosters team growth. This includes managing project schedules, budgets, and risks, setting client expectations, and being the primary contact for escalations. The role requires engagement with cross-functional teams, partner enablement, and driving service improvements.

Qualifications

The ideal candidate will have a proven track record in managing Professional Services teams, experience in a SaaS environment, and profound procurement knowledge. Fluency in both German and English is essential, as is the aptitude for managing complex programs within a dynamic, fast-paced organization. Strong interpersonal skills, client management expertise, and proficiency in evaluating data to mitigate risks are also critical for success.

What Icertis Offers

Icertis is committed to the well-being of its employees and their communities, fostering a culture of responsibility encompassing self-care, family, community, and business. Icertis is an equal opportunity employer, valuing diversity and inclusivity. Applicants in need of accommodation during the application process are encouraged to contact Icertis for support.



This job offer was originally published on Himalayas

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Icertis

Germany, potential office locations in Frankfurt or Munich

Project Management

Full-time

January 30, 2024

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