Associate Client Success

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Join Humi as a Client Success Associate to build client relationships, integrate HR solutions, and grow with a dedicated team across Canada.

Client Success Associate Role at Humi

Are you passionate about forging impactful relationships and seeking a role in Client Success in a supportive, high-performance team? Humi, a leader in HR, payroll, benefits, and insurance solutions, is recruiting a client-centric leader for their Client Success team in Canada. This position offers a unique opportunity to manage a client portfolio, provide expertise, and lead projects that improve the Client Experience department.

About Humi

Humi is on a mission to empower Canadian organizations by nurturing their greatest asset - their employees. Powered by intuitive software solutions, Humi is shaping the future of work with a platform that addresses HR, payroll, benefits, and insurance needs comprehensively. Supported by influential investors like Tribe Capital and Y-Combinator, Humi embraces inclusivity, diversity, and remote work opportunities.

Why Choose Humi?

At Humi, the philosophy is that employees perform best when cared for. By joining the Client Success team, you can thrive on critical thinking, tackle problems creatively, and leverage growth opportunities. With flexible hours, long weekends, and remote work options across Canada, Humi is dedicated to maintaining a healthy work-life engagement for its staff.

Client Success Associate Responsibilities

As a Client Success Associate, your main duties will include nurturing long-lasting client relationships, acting as a trusted advisor, scaling client accounts, and providing feedback to the Product and Engineering teams. A focus on key metrics such as Gross Churn, Net Churn, and Expansion will be crucial, as well as conducting Executive Business Reviews with clients and presenting Success metrics to the Director.

Your First Year at Humi

In the first 30, 60, and 90 days, you will go through immersive onboarding, gain robust product knowledge, manage a client portfolio, and understand key concepts to ensure client success. By the end of the first year, you should have strong product knowledge, exhibit troubleshooting expertise, and contribute to large-scale projects, upgrading skills through ongoing workshops.

Client Success Senior Associate Qualifications

Humi is looking for candidates with at least 2 years of customer success, sales, or account management experience. Strong communication, strategic planning, and an analytical mindset are essential. Applicants should be team players, self-starters, and adept at multitasking in a dynamic environment. Knowledge of Zendesk, Hubspot, Notion, and Slack, as well as sales experience, is advantageous.

Salary for this position ranges between $55,000 and $65,000 a year. It is important to note that Humi communicates offers of employment only through its platform, and candidates should be wary of employment offers through social media or other unofficial channels.

Company Details

Company Name: Humi

Location: Canada

This job offer was originally published on RemoteOK


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Customer support


February 10, 2024


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