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Are you passionate about forging impactful relationships and seeking a role in Client Success in a supportive, high-performance team? Humi, a leader in HR, payroll, benefits, and insurance solutions, is recruiting a client-centric leader for their Client Success team in Canada. This position offers a unique opportunity to manage a client portfolio, provide expertise, and lead projects that improve the Client Experience department.
Humi is on a mission to empower Canadian organizations by nurturing their greatest asset - their employees. Powered by intuitive software solutions, Humi is shaping the future of work with a platform that addresses HR, payroll, benefits, and insurance needs comprehensively. Supported by influential investors like Tribe Capital and Y-Combinator, Humi embraces inclusivity, diversity, and remote work opportunities.
At Humi, the philosophy is that employees perform best when cared for. By joining the Client Success team, you can thrive on critical thinking, tackle problems creatively, and leverage growth opportunities. With flexible hours, long weekends, and remote work options across Canada, Humi is dedicated to maintaining a healthy work-life engagement for its staff.
As a Client Success Associate, your main duties will include nurturing long-lasting client relationships, acting as a trusted advisor, scaling client accounts, and providing feedback to the Product and Engineering teams. A focus on key metrics such as Gross Churn, Net Churn, and Expansion will be crucial, as well as conducting Executive Business Reviews with clients and presenting Success metrics to the Director.
In the first 30, 60, and 90 days, you will go through immersive onboarding, gain robust product knowledge, manage a client portfolio, and understand key concepts to ensure client success. By the end of the first year, you should have strong product knowledge, exhibit troubleshooting expertise, and contribute to large-scale projects, upgrading skills through ongoing workshops.
Humi is looking for candidates with at least 2 years of customer success, sales, or account management experience. Strong communication, strategic planning, and an analytical mindset are essential. Applicants should be team players, self-starters, and adept at multitasking in a dynamic environment. Knowledge of Zendesk, Hubspot, Notion, and Slack, as well as sales experience, is advantageous.
Salary for this position ranges between $55,000 and $65,000 a year. It is important to note that Humi communicates offers of employment only through its platform, and candidates should be wary of employment offers through social media or other unofficial channels.
Company Name: Humi
Location: Canada
This job offer was originally published on RemoteOK
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
