Senior IT Support Specialist

This post contains product affiliate links. We may receive a commission from Amazon if you make a purchase after clicking on one of these links. You will not incur any additional costs by clicking these links

Join Parsley Health's mission to innovate healthcare as an IT specialist. Apply now for a dynamic hybrid role that impacts patient lives.

About Parsley Health

Parsley Health is a pioneering digital health company aimed at transforming healthcare through advanced medicine. The company stands as the largest in the nation to assist individuals with chronic conditions by addressing the root causes of their health issues. The team at Parsley Health is driven by the stories of its members and is dedicated to creating a significant, results-oriented impact.

The Opportunity and Role

The available position is a hybrid role, focusing on proactive IT support, including system audits, IT and security policy implementation, and handling service requests. Primary tasks include managing the entire IT infrastructure for a remote-first workforce, from employee onboarding to system improvements. Locally, you will need to commute weekly to the New York Center in Flatiron to address on-site support needs. This role reports directly to the CTO.

Key Responsibilities

  • Enforcing IT and security policies and procedures
  • Logging and resolving technical issues through a ticketing system
  • Purchasing hardware and software solutions
  • Handling service and support requests
  • Managing inventory and shipping of Mac laptops for new or departing employees
  • Recommending and implementing potential system improvements
  • Collaborating on special IT projects as needed

Qualifications and Requirements

The ideal candidate should have experience with macOS, remote-first support systems like Slack, Zoom, and Google Workspace, and knowledge of Jamf. Familiarity with healthcare regulations or similar compliance frameworks is preferred. The role requires someone who has worked in a startup environment and has specific experience with onboarding, procurement, and inventory control.

Benefits and Compensation

Parsley Health offers competitive compensation, including equity stake, 401(k) with employer matching, and a range of insurance options alongside generous paid time off and professional development allowances. Compensation is based on job function and level, not location, with a starting salary range of $72,250 to $85,000, adjusted for skills, experience, and internal equity.

Diversity and Inclusion

Committed to diversity, Parsley Health is an equal opportunity employer that earnestly incorporates a multitude of backgrounds, perspectives, and skills to excel in serving its members.

Recruitment Integrity

Note that Parsley Health takes caution against hiring scams, ensuring authentic communication through official channels only.

Company Info

Parsley Health is based in New York City and is on an ambitious path to revolutionize healthcare through its digitally-led services and patient-centric approach.

This job offer was originally published on RemoteOK


At Smart Remote Jobs, we understand the importance of equipping remote workers with the tools they need to thrive in their roles. To enhance your remote work experience, we recommend considering an ergonomic keyboard that can significantly improve comfort during long hours of typing.

Then, you'd better block out distractions with noise-cancelling headphones, ensuring clear communication during virtual meetings and enhanced concentration.

Finally, if you want to increase flexibility and promote better posture, you should use an adjustable standing desk, allowing you to alternate between sitting and standing positions throughout the day for improved health and productivity.

Parsley Health

New York City



February 28, 2024


0 clicks on Apply Now

Similar job offers

This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.