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The position of Senior Application Support Analyst at Carrington offers an amazing opportunity for individuals looking to work remotely from the comfort of their homes within the United States. The main responsibility for this role involves ensuring the stability, performance, and reliability of key business applications. This entails providing advanced technical and functional support, resolving complex issues, and performing root cause analysis to prevent recurrence.
The role covers a wide range of crucial responsibilities:
Provide advanced technical and functional support for enterprise applications to ensure high availability and optimal performance.
Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner.
Perform root cause analysis, identifying the underlying problems and implementing long-term solutions to prevent recurring issues.
Collaborate effectively with business users, developers, infrastructure teams, and vendors to address application-related concerns and enhancements.
Monitor application performance and conduct regular health checks, ensuring compliance with service-level agreements (SLAs).
Document support procedures, configurations, and troubleshooting steps for the purpose of knowledge sharing and process consistency.
Actively participate in application upgrades, patches, testing, and deployment activities.
Identify opportunities for process improvement, automation, and operational efficiency.
Support change management, incident management, and release management activities, adhering to ITIL best practices.
To qualify for this position, candidates must possess the following skills:
Technical Expertise: A deep understanding of enterprise application architecture, integrations, databases, and APIs.
Analytical Skills: Strong abilities in analyzing complex issues, identifying root causes, and developing effective solutions.
Problem-Solving: Proven capability to troubleshoot application and system performance issues, especially under pressure.
Business Acumen: An understanding of business processes and workflows, along with how applications support organizational objectives.
Communication: Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences.
Collaboration: Strong interpersonal skills for effective teamwork with business users, developers, and vendors.
Process Management: Familiarity with ITIL practices, particularly related to incident, problem, and change management.
Project Coordination: Ability to manage multiple priorities and contribute efficiently to system enhancement projects.
Documentation: Skilled at creating and maintaining detailed technical documentation, knowledge base articles, and operational runbooks.
Candidates interested in this position should have:
A Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
A minimum of 5–7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity.
Hands-on experience with enterprise applications, system integrations, database querying (SQL), and incident management tools is required.
Preference will be given to candidates familiar with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools.
Licenses or Certifications such as ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, Oracle Certified Professional, or similar relevant certifications will enhance the application.
The target pay range for the Senior Application Support Analyst position is between $140,000.00 to $150,000.00, which is competitive within the information technology sector. This salary reflects the seniority of the position and the required expertise.
Carrington offers a robust benefits package, including:
Comprehensive healthcare plans for employees and their families.
A discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to various discounts through an employee portal, covering fitness, restaurants, retail, and more.
Customized training programs designed to help employees advance their careers and educational reimbursement.
Employee referral bonuses for contributing to the growth of the company.
Engagement in community services through contributions from the Carrington Charitable Foundation.
Carrington Mortgage Holdings is a diversified holding company involved in asset management, mortgages, real estate transactions, and logistics. Founded with a vision to operate multifaceted businesses, Carrington provides expansive services encompassing nearly all aspects of single-family residential real estate transactions within the United States. The company is guided by a seasoned leadership team focused on ensuring stability and maximizing value across all market cycles.
This position offers a unique chance to be part of a team committed to transforming the residential real estate sector. Candidates interested in applying for the position can expect a dynamic work environment where their contributions make a tangible impact on the organization's success. Applying to Carrington may also offer numerous career advancement opportunities within the industry.
This job offer was originally published on himalayas.app
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