District Aftersales Manager

Related keywords: customer service representative remote jobmarketing manager remote jobcustomer success manager remote job

Overview

The District Aftersales Manager (DAM) position at Mitsubishi Motors North America (MMNA) offers an exciting opportunity for individuals seeking to leverage their automotive experience and drive aftersales performance. This strategic role emphasizes building long-term relationships with dealer partners and focusing on enhancing profitability in parts, accessories, and service.

Company Background

Mitsubishi Motors North America (MMNA) is dedicated to innovation and excellence in the automotive industry. They are committed to fostering a dynamic work environment that values diversity, creativity, and employee growth. The company prides itself on empowering its workforce, ensuring that employees are not just filling a role but embarking on a journey of professional development. MMNA actively seeks to shape the future of mobility through strong community relations and impactful initiatives.

Job Responsibilities

As the District Aftersales Manager, you will be responsible for several key duties:

• Dealer Operations Partnership: Regularly communicate and visit dealer partners to guide them on aftersales operations, leverage knowledge of dealership functions, and optimize operational levels.
• Review financial statements, identify opportunities, and offer insights into service, parts marketing, and customer relations to improve dealership performance.
• Assist dealers in troubleshooting operational issues and offer training to enhance their understanding and execution of best practices.
• Drive aftersales performance by consulting on profitability targets, customer experience enhancement, and increasing sales of products and services within the district.
• Engage cross-functionally with various departments to improve operations and mitigate risks. This includes collaborating with the Aftersales Performance team and acting as a consultant to ensure successful implementation of aftersales strategies.
• Maintain strong relationships with district sales management and participate in joint dealer visits. Provide insights on policies and issues related to aftersales operations.

Required Skills and Experience

Candidates for the DAM role should possess the following qualifications:

• 5+ years of professional exempt level automotive retail/wholesale experience.
• Prior experience in automotive retail sales, particularly in roles like service representative or parts manager.
• A deep understanding of customer behavior and what drives sales and retention within the automotive service sector.
• Strong communication skills to engage effectively with individuals at various levels of the organization.
• Working knowledge of automotive technology and operations is vital, and having a valid driver’s license with a satisfactory driving record is mandatory.
• Additional skills such as ASE certification or experience within corporate automotive departments like marketing or customer experience can be differentiating factors for applicants.

Salary and Benefits

The compensation for the District Aftersales Manager role ranges from $90,000 to $100,000, depending on various factors such as experience, skills, and qualifications. Beyond the competitive salary, the benefits package at MMNA includes:

• Comprehensive healthcare coverage including medical, dental, and vision plans.
• An employee lease car program, with coverage for maintenance, insurance, and registration.
• A 401(k) plan with company matching and annual contributions based on tenure.
• Professional development opportunities, including training and tuition reimbursement.
• A generous leave policy offering up to 30 days of paid time off alongside holidays and vacation days.
• An open and collaborative work environment showcasing the company’s values and aspirations.

Work Environment

MMNA emphasizes a collaborative workspace that provides a nurturing atmosphere for innovation and growth. Their culture advocates for open communication, encouraging individuals to share ideas and challenge themselves professionally. This demonstrates MMNA’s commitment to not only meeting business objectives but also enriching the society they operate in.

Conclusion

The District Aftersales Manager position at Mitsubishi Motors North America is not just a job; it’s an opportunity to play a critical role in shaping aftersales strategy and improving dealer partnerships. With a clear focus on professional development, a competitive compensation structure, and a commitment to community engagement, this role can significantly impact both your career and the company’s success in the automotive market.

This job offer was originally published on himalayas.app