Bilingual - French Canadian - Call Center Supervisor- STC

Related keywords: call center remote jobbilingual remote jobcustomer service remote job

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Job Overview

OneTouch Direct, a prominent provider of comprehensive contact center solutions, is on the lookout for a Bilingual - French Canadian - Call Center Supervisor to join their enthusiastic team. The position is remotely based, particularly for candidates living in the Southern Ontario region. As a leader in their field, OneTouch Direct is dedicated to delivering exceptional service to Fortune 500 companies while promoting a supportive workplace culture.

Key Responsibilities

The Call Center Supervisor will hold a pivotal role within the organization, overseeing a dedicated team of customer service agents. Responsibilities include:

• Leading and supervising daily operations of the call center team, ensuring compliance with policies and performance standards.
• Engaging in daily interactions with clients who possess high expectations, while ensuring minimal errors in service delivery.
• Handling a significant volume of calls, particularly during peak periods, thus exhibiting resilience in a fast-paced and high-intensity environment.
• Monitoring and analyzing team performance metrics to identify areas that require improvement.
• Conducting regular coaching sessions and training initiatives to foster growth and motivation among employees.
• Developing and implementing strategic plans aimed at achieving performance targets and improving overall operational efficiency.
• Upholding high levels of customer satisfaction through effective service management.
• Addressing escalated customer inquiries and resolving complex issues that may arise.
• Collaborating with upper management to align departmental objectives with organizational goals.

Required Skills

To be a successful candidate for this role, the following qualifications are essential:

• 2+ years of supervisory experience within a call center environment.
• Exceptional leadership and team management capabilities.
• Proficient verbal and written communication skills in both French and English.
• Strong analytical skills to interpret data and make data-driven decisions.
• A solid understanding of call center operations, metrics, and standard practices.
• Familiarity with call center management software and proficiency in Microsoft Office.

Benefits

OneTouch Direct values its employees and offers an attractive benefits package, which includes:

• A $4 language premium for bilingual candidates.
• Competitive hourly base salary coupled with benefits.
• Paid training and ongoing development opportunities.
• Comprehensive healthcare plans that cover medical, dental, and vision services.
• A welcoming company culture that promotes diversity through Employee Resource Groups and a positive work environment.

Conclusion

This position is tailored for leaders who possess the ability to drive performance and inspire teams while providing exceptional customer service. The nurturing culture at OneTouch Direct, coupled with the opportunities for professional growth, makes it an attractive place for candidates who are passionate about customer service and team management. The role of a Bilingual Call Center Supervisor not only promises a rewarding career but also the chance to influence the success of a dynamic team in a leading call center environment.

This job offer was originally published on jooble.com