Card Fraud Specialist

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Overview

The Card Fraud Specialist position at Nymbus, a key player in the fintech industry, offers a unique opportunity to engage in the protection of financial assets and the reputation of clients. Nymbus is recognized for its commitment to innovation, led by a modern core banking platform and cloud-based technology. As a remote-first company, Nymbus embraces a culture grounded in collaboration, accountability, and a strong commitment to execution, inviting professionals who share a passion for reimagining banking.

Work Environment

The work is primarily remote, although the position may occasionally require travel for client engagements, team planning sessions, or company events. Working hours are designed to align with the Eastern Time Zone, making candidates in the Eastern or Central time zones preferred for optimal communication and collaboration.

Position Summary

As a Card Fraud Specialist, you will serve as a critical line of defense against fraud, tasked with monitoring real-time transaction data across various platforms. This includes identifying suspicious patterns indicative of different fraud types, such as identity fraud, first-party fraud, account takeover, and more. Your role will involve conducting thorough investigations and making sound dispute decisions based on investigation findings and card network rules.

Key Responsibilities

In this role, you will be expected to:

• Monitor card transaction activity to identify suspicious or high-risk behavior.
• Distinguish between true fraud and first-party misuse, applying the appropriate investigation approach, dispute decision, and escalation path.
• Make well-documented dispute decisions based on findings, fraud classifications, and adherence to Visa and Mastercard regulations.
• Escalate cases to the appropriate internal teams, providing detailed summaries and a clear recommended course of action.
• Manage the complete lifecycle of disputes and chargebacks while strictly adhering to response timelines and regulatory requirements.
• Support in reconciling general ledger activities associated with dispute activity, ensuring accuracy in all accounting processes.
• Communicate with cardholders professionally to verify transactions and explain case outcomes.
• Maintain structured case management workflows to handle multiple investigations concurrently.
• Produce comprehensive case documentation that outlines every stage of the investigation.
• Contribute towards fraud monitoring and establish insights regarding trends, enhancing internal fraud detection controls.
• Assist in developing Standard Operating Procedures (SOPs) and best practice documentation relevant to dispute management.

Qualifications

To succeed in this role, candidates must possess:

• Exceptional organizational skills and the ability to manage a large volume of cases accurately and consistently.
• Extreme attention to detail with a commitment to managing dispute deadlines effectively.
• Clear and professional communication skills, both written and verbal, to engage various stakeholders.
• Sound judgment in making fraud decisions, with a solid working knowledge of fraud indicators.
• Familiarity with Visa and Mastercard dispute resolution rules and chargeback processes, which is strongly preferred.
• Experience with fraud platforms such as Lithic, Fiserv EFT, and others is preferred, as is a background in fraud operations, fintech, or financial services.

Salary and Benefits

The salary for this position ranges between $50,000 and $55,000 annually. Additional benefits include:

• Annual cash bonus and equity options based on role level and experience
• 100% remote working environment
• 401(k) plan included
• Comprehensive health coverage (including dental and vision)
• Flexible paid time off to encourage a healthy work-life balance

Schedule

The standard working schedule is from Monday to Friday, 9:00 am to 6:00 pm EST, with rotating Saturdays. This structure allows for adequate overlap with the Eastern Time Zone, ensuring effective collaboration with team members.

Final Thoughts

The Card Fraud Specialist role at Nymbus is ideal for detail-oriented professionals who are deadline-driven and take pride in accurately managing complex investigations. By joining Nymbus, you will become part of a community focused on transforming the banking sector, utilizing an AI-first mindset to continuously improve service delivery and client satisfaction. If you are equipped with the required skills, enjoy engaging with clients, and thrive in a remote environment, this position could be an excellent opportunity for you.

This job offer was originally published on jobicy.com