CData Virtuality: Software Support Engineer

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Overview

CData Virtuality, a strong data integration and management solution, is a pivotal part of CData Software. The company is recognized for its powerful data virtualization capabilities that allow organizations to access and manage data from diverse sources in real-time without extensive replication. This innovative platform supports different data formats, making it an ideal solution for companies aiming to enhance their data infrastructure and improve their decision-making processes.

The Position

The company is currently seeking a Software Support Engineer to join their team and contribute to transforming how businesses access and manage their data globally. This position supports the company’s mission of empowering organizations through effective data-driven decisions. The role focuses on ensuring optimal operations and providing seamless support for a diverse customer audience, thus enhancing their experiences with the software.

Your Role and Impact

As a Software Support Engineer, you will be engaged in both the proactive and reactive aspects of service delivery, which include a broad range of support levels and operational tasks. Your responsibilities may consist of:

  • SaaS Support: Managing customer inquiries via Intercom, offering both 1st and 2nd level support.

  • CData Virtuality Platform Support: Providing first-level support to customers in the EU and US, focusing on ticket-based troubleshooting and resolution.

  • SaaS Monitoring: Using monitoring systems to proactively identify and tackle incidents.

  • Setup and Operations: Configuring and utilizing cloud management tools, managing cloud environments, applying software updates/upgrades remotely on customer Windows and Linux machines, and supporting operations.

What We’re Seeking

There are several key qualifications and skills ideal candidates should possess:

Must-have Requirements:

  • Personal Skills:

    • Strong communication skills and fluency in English.
    • Highly motivated, responsible, and self-organized.
    • An analytical mindset with empathy and exceptional problem-solving skills.
  • Professional Skills:

    • Understanding of database technology and Linux.
    • Proficiency in SQL, with the ability to debug source code.
    • Experience in software support or consulting.
    • Proficient in troubleshooting and effectively interpreting documentation regarding behavior.
    • Capability to simplify complex topics and work independently under pressure.

Nice-to-have Requirements:

  • Experience working with SLA-bound operations and in screen-sharing/phone support.
  • Familiarity with bug trackers, Cloud Platforms like AWS or Azure, and container platforms.

Your Advantages

Joining CData Virtuality offers you an exciting opportunity to be at the forefront of innovative solutions in the tech industry. Here are a few advantages the company presents:



  • A stable position providing the freedom and flexibility akin to freelancing.
  • Options to work as a contractor globally or as an employee in Germany.
  • Flexible working hours and workplace arrangements.
  • Paid vacation and sick leaves, ensuring work-life balance.
  • Competitive and consistent salary payments, which can be made in EUR, USD, or Crypto.
  • Opportunities to contribute to a growing company and work with advanced technologies.
  • Knowledgeable and approachable leadership, fostering a supportive community.
  • Access to a friendly international team with growth potential.
  • Full integration into teams and invitations to worldwide team events.

Commitment to Diversity

CData Virtuality is devoted to creating a diverse environment and is committed to being an equal opportunity employer. All qualified applicants can expect fair consideration for employment without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Process

If you are a technically skilled individual passionate about overcoming complex challenges and eager to contribute to a supportive and dynamic team, CData Virtuality would love to hear from you. Interested candidates are encouraged to submit their application as the first step towards a fulfilling career with the company.



This job offer was originally published on weworkremotely.com

CData Virtuality

Anywhere in the World

Software development

Full-time

January 15, 2025

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