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CData Virtuality, a strong data integration and management solution, is a pivotal part of CData Software. The company is recognized for its powerful data virtualization capabilities that allow organizations to access and manage data from diverse sources in real-time without extensive replication. This innovative platform supports different data formats, making it an ideal solution for companies aiming to enhance their data infrastructure and improve their decision-making processes.
The company is currently seeking a Software Support Engineer to join their team and contribute to transforming how businesses access and manage their data globally. This position supports the company’s mission of empowering organizations through effective data-driven decisions. The role focuses on ensuring optimal operations and providing seamless support for a diverse customer audience, thus enhancing their experiences with the software.
As a Software Support Engineer, you will be engaged in both the proactive and reactive aspects of service delivery, which include a broad range of support levels and operational tasks. Your responsibilities may consist of:
SaaS Support: Managing customer inquiries via Intercom, offering both 1st and 2nd level support.
CData Virtuality Platform Support: Providing first-level support to customers in the EU and US, focusing on ticket-based troubleshooting and resolution.
SaaS Monitoring: Using monitoring systems to proactively identify and tackle incidents.
Setup and Operations: Configuring and utilizing cloud management tools, managing cloud environments, applying software updates/upgrades remotely on customer Windows and Linux machines, and supporting operations.
There are several key qualifications and skills ideal candidates should possess:
Personal Skills:
Professional Skills:
Joining CData Virtuality offers you an exciting opportunity to be at the forefront of innovative solutions in the tech industry. Here are a few advantages the company presents:
CData Virtuality is devoted to creating a diverse environment and is committed to being an equal opportunity employer. All qualified applicants can expect fair consideration for employment without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are a technically skilled individual passionate about overcoming complex challenges and eager to contribute to a supportive and dynamic team, CData Virtuality would love to hear from you. Interested candidates are encouraged to submit their application as the first step towards a fulfilling career with the company.
This job offer was originally published on weworkremotely.com
January 15, 2025
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