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Valatam, a company dedicated to building exceptional remote teams in Latin America, is currently on the lookout for a Client Relationship Manager. This position is remote and is aimed at applicants residing in countries such as Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua. The selected candidate will work on a schedule of Monday to Friday, 9 AM to 5 PM EST and must have fluency in English at the C1/C2 level. Resumes submitted must be in English to be considered.
At Valatam, the core values which drive daily operations and interactions include:
ACTION: An emphasis on getting things done promptly.
CARE: A commitment to helping others and doing right by clients and coworkers.
OUTSTANDING: Striving for the highest standards in all work initiatives.
DEPENDABLE: Building trust through consistent follow-through on tasks.
ENERGY: Fostering a positive, enthusiastic work environment every day.
The company is passionate about providing exceptional service to their clients while supporting their dynamic team.
The Client Relationship Manager will serve as the principal point of contact for clients, focusing on building and maintaining strong relationships. Key responsibilities associated with this role include:
Establishing personalized communication to connect with clients and understand their needs.
Offering tailored solutions to enhance client satisfaction, while effectively resolving any issues that may arise.
Anticipating client challenges and implementing preventive measures to maintain seamless client interactions.
Collaborating proactively with internal teams to meet client needs.
Identifying growth opportunities via strategies such as upselling and cross-selling, while maintaining accurate records in the CRM.
Applicants for the Client Relationship Manager position should possess the following qualifications:
A Bachelor's degree in Business, Marketing, or a related field is preferred.
C1/C2 English speaking and writing skills are mandatory.
A minimum of 2 years of experience in account or client management, ideally in a remote capacity.
Strong communication and interpersonal skills, with an emphasis on creating and maintaining relationships.
The ability to analyze market trends and adjust sales strategies as necessary.
Candidates must have a conducive work environment that includes:
A quiet home office setup that includes a desk and chair.
A stable internet connection with a minimum of 10 MBPS download and 2 MBPS upload speed.
Adequate computer specifications: a laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard drive space.
Additional equipment must include a headset and a smartphone.
Candidates are expected to have access to a backup workplace to mitigate potential power cuts or internet failures, along with a secondary internet source like a mobile hotspot.
The pay rate for this position is set at $5 per hour, totaling approximately $840 to $880 per month. Additional earning opportunities include:
Commissions on upsells, potentially yielding an estimated $300 to $500 for each successful upsell.
Yearly pay rate increments, depending on performance evaluations.
Discretionary bonuses in appreciation of performance.
Up to 5 holidays as PTO and 10 self-care days.
Gym/wellness allowances and a medical stipend that kicks in after 6 months of employment.
Access to unlimited online fitness classes with a partner firm.
Invitations to annual Christmas parties and other team gatherings, both in-person and online.
Employees at Valatam can enjoy various benefits such as:
Opportunities for work-from-home arrangements in a fully remote position.
Secure employment with long-term growth potential.
Gain invaluable international experience while working with U.S. companies.
Opportunities to enhance your English proficiency in a multicultural setting.
Engaging in paid training opportunities and building experience in a new industry.
Enjoying a healthy work/life balance while earning competitive pay in USD currency.
Candidates interested in applying are encouraged to fill out the application form diligently. The recruitment team will respond with further information shortly after submission.
This job offer was originally published on himalayas.app
Remote (Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua)
June 1, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
