CLIENT SERVICE MANAGER- REMOTE- SOUTEAST REGION (CHARLOTTE, NC, US, NA)

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Overview

The Client Service Manager position at Compass Group, specifically within their FoodWorks division, is open to candidates residing in the Southeast region, particularly Charlotte, NC. This remote role emphasizes the significance of relationship-building in the culinary and food service sectors.

Position Summary

As a Client Service Manager, the incumbent will engage in developing partnerships with local restaurants and food startups, ensuring high-quality service and operational excellence. The expected salary for this position ranges from $70,000 to $75,000 per year, along with other forms of compensation such as a bonus plan. The job aims to foster a community-oriented approach in food service by partnering with local culinary talents.

Key Responsibilities

The responsibilities of this position encompass:

  • Client Service Management: Providing exceptional service and communication to maintain existing client relationships.

  • Business Analysis: Surveying current accounts for new opportunities and analyzing portfolio performance based on vendor and client metrics.

  • Problem Solving: Acting as a liaison between clients and internal teams to resolve operational issues that arise in the field.

  • Portfolio Management: Managing multiple units and restaurant partners simultaneously, ensuring effective communication across various audience levels.

Role Requirements and Qualifications

Candidates must possess the following skills and qualifications:

  • A Bachelor’s degree in hospitality, marketing, sales, culinary arts, or an equivalent field.

  • Professional Experience: At least 2 years of experience in recruiting, sales, or business development, with a minimum of 2 years in a supervisory role.

  • Knowledge of HR Principles: Familiarity with HR practices and systems, and insight into fair employment laws.

  • Operational Expertise: A strong understanding of back-of-house (BOH) operations including menu engineering, labor, and food cost efficiency.

  • Communication Skills: Exceptional written and verbal communication skills are essential, alongside an ability to convey messages to diverse audiences effectively.

  • Technological Proficiency: Comfortable using modern technology including Microsoft Suite, video calling tools, and mobile applications.

Ideal Candidate Traits

The ideal candidate should be:

  • A self-starter with a strong work ethic, capable of handling deadlines efficiently.
  • Organizational skills that help in managing diverse responsibilities concurrently.
  • Creative, level-headed, and particularly focused on providing a high-level hospitality experience.
  • Attentive to detail and able to contribute meaningfully to client relationships.

Benefits

Compass Group offers numerous benefits to its employees, which may include:

  • Medical, Dental, and Vision Insurance: Comprehensive health benefits to ensure overall well-being.

  • Life Insurance and Disability Insurance: Coverage options to provide financial security in unforeseen events.

  • Retirement Plans: Opportunities for long-term financial planning and stability.

  • Paid Time Off: Inclusive holiday time off, personal leave, and potentially paid parental leave.

  • Health and Wellness Programs: Resources and programs focused on employee health.

  • Additional benefits like identity theft protection, pet insurance, and commuter benefits.

Application Process

Interested applicants can submit their resumes and applications through the designated platforms. Compass Group is committed to an equal opportunity hiring process, welcoming candidates from diverse backgrounds. Qualified applicants will be considered based on their abilities and experience.

Conclusion

The Client Service Manager role at Compass Group is an excellent opportunity for individuals passionate about food service and community building. Candidates with the required experience and traits are encouraged to pursue this chance to align their careers with a leading organization in foodservice management and support services. With competitive pay, comprehensive benefits, and a strong emphasis on personal growth, this position stands as a promising pathway for career advancement.



This job offer was originally published on himalayas.app

Compass Group

Charlotte, NC, US

Operations

Full-time

March 19, 2026

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