Client Support Specialist

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Overview

Wingz PH is seeking a Client Support Specialist, primarily targeting Filipino and Philippine-based professionals. The company focuses on Non-Emergency Medical Transportation (NEMT) solutions in the US, offering vital services for clients in need. This position will be remote, following a full-time contract setup.

Job Position

The Client Support Specialist will play a crucial role in enhancing customer satisfaction by providing exceptional service and support. They will be responsible for handling inbound and outbound calls from clients, brokers, and partners, ensuring that all communications align with Wingz's operational standards and their clients' protocols. The ideal candidate should have at least 2 years of experience in phone support within international contexts, displaying strong communication skills and the ability to thrive in a fast-paced, detail-oriented environment.

Key Responsibilities

1. Communication Management:

   • Answer and manage calls effectively with professionalism and empathy.
   • Provide accurate ETAs (Estimated Time of Arrivals) and promptly address broker-related inquiries.

2. Adherence to SOPs:

   • Follow strict Standard Operating Procedures (SOPs) in accordance with the service standards set by Wingz and their partnered clients.
   • Proactively communicate with leadership, dispatch, and other departments to ensure smooth coordination.

3. Documentation:

   • Accurately document all calls and updates in the company's database or CRM system.
   • Handle calls with urgency and attention to detail.

4. Issue Resolution:

   • Escalate critical issues to the appropriate teams while maintaining clear communication throughout.
   • Contribute to continuous improvement by sharing feedback and identifying process enhancement opportunities.

Required Skills

To be considered for the Client Support Specialist role, candidates must possess:

• A minimum of 2 years of phone-based support experience in either B2B or B2C settings.
• Exceptional attention to detail and organizational skills, ensuring each interaction is documented and handled properly.
• Strong verbal and written communication skills, allowing for professional and empathetic interactions.
• A fast learner who can adapt quickly to new tools, systems, and client processes.
• A passion for helping people, especially in the healthcare and transportation sectors.
• High energy and a positive attitude, demonstrating a team-oriented mindset.
• The ability to work independently while being accountable for their actions.
• Flexibility to work during ET hours, including weekends or holidays, as required by operational demands.

Salary and Benefits

The salary for the Client Support Specialist position is USD 700 per month, with the payout frequency set as semi-monthly. After successfully completing the probationary period, employees are entitled to 10 Paid Time Off (PTO) days and access to an HMO plan. The contract emphasizes that potential hires must self-provide the necessary equipment for their role.

Work Schedule

The work schedule is aligned with US Hours (EST), indicating that successful applicants will need to adjust their working hours accordingly. This flexibility may include working during weekends or holidays depending on the operational needs.

Conclusion

For those seeking a position that combines customer service expertise with the effectiveness of remote work, the Client Support Specialist role at Wingz PH provides a significant opportunity. With competitive pay, benefits, and a platform to make a difference in the lives of clients needing transportation assistance, this position is ideal for passionate individuals ready to connect and support customers with professionalism.

This job offer was originally published on himalayas.app