Clinical Services Manager (Reading)

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Job Overview

The Clinical Services Manager position at Simplyhealth represents a critical leadership role aimed at driving effective clinical support and responsible management within the healthcare system. Simplyhealth, a notable organization committed to enhancing access to healthcare in the UK, seeks to fill this full-time position in Reading, Berkshire. In this role, the successful candidate will oversee a team that provides expert support to member dentists, their teams, and patients, ensuring high-quality care and resolution of clinical disputes.

Company Mission

Simplyhealth is not just another health company; it aims to revolutionize access to healthcare through innovative and effective solutions that are both affordable and accessible. The company also operates as a certified B Corp, highlighting its commitment to making a positive impact on people, communities, and the environment. This ethos is central to its operations, making the Clinical Services Manager role essential in aligning teams and practices with this mission.

Key Responsibilities

The responsibilities of the Clinical Services Manager include but are not limited to:

• Leading and managing the Clinical Services Hybrid teams to achieve performance targets.
• Facilitating effective communication between patients and dentists, ensuring clarity and responsiveness in handling issues.
• Overseeing and managing regulated complaints, ensuring they are addressed within prescribed timelines and in accordance with best practices.
• Mitigating risks to member practices to protect the company’s reputation and maintain member and patient numbers.
• Coordinate the provision of practice visits as part of a quality program, assessing practices for suitability in the Excel program.
• Developing strategies for supporting practices in challenging situations, ensuring they are aligned with overall business goals.
• Responding to regulatory and legislative inquiries that arise within the business, ensuring all responses are accurate and timely.
• Representing the organization at significant events, such as the Practice Advisor Conference, fostering relationships with clients nationwide.
• Providing clinical knowledge and support across teams to enhance overall service delivery.
• Line managing and developing team members, promoting a culture of growth and adherence to company values.
• Collaborating with internal teams to address queries and offer guidance on quality service delivery to practices.

Required Skills

Candidates for the Clinical Services Manager role should possess a diverse skill set that ensures effective operation and leadership:

• Strong Leadership Skills: The ability to lead a team effectively, motivate team members, and drive engagement within the organization.
• Excellent Communication: Proficient in facilitating discussions between patients and dentists, and able to convey complex ideas clearly and concisely.
• Clinical Acumen: A deep understanding of clinical services, including managing complaints and navigating disputes.
• Risk Management: Skills required to identify risks and implement strategies to minimize impact on the organization and its members.
• Decision-Making Ability: Capacity to make informed decisions in challenging situations, balancing various factors including sensitivity and compliance.
• Regulatory Knowledge: Familiarity with healthcare regulations and legislation guiding practice and service delivery.
• Team Development: Experience in managing and mentoring team members to foster growth and achieve company objectives.

These skills not only enhance the effectiveness of the Clinical Services Manager but also support Simplyhealth's dedication to maintaining high standards of care and enabling positive patient outcomes.

Salary

The expected salary range for this position is £44,000 to £48,000 per annum, demonstrating the organization's commitment to compensating managerial roles competitively within the healthcare sector.

Why Apply?

This position offers a unique opportunity to work at the intersection of healthcare delivery and patient relations. As a Clinical Services Manager at Simplyhealth, you will play a vital role in enabling quality care while fostering a culture of positive change in the healthcare environment. This role is ideal for those seeking a challenging yet rewarding career that contributes to the greater good of healthcare in the UK.

In conclusion, if you are passionate about improving healthcare delivery, have proven experience in clinical services, and seek to make a difference in an organization that puts its values at the core of its operations, this role at Simplyhealth may be the perfect next step in your career journey.

This job offer was originally published on jooble.com