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The job opening for Clinical Services Manager at Simplyhealth seeks a dedicated professional based in Southampton, UK. This position is essential in the healthcare sector as it revolves around improving access to healthcare in the UK through innovative, effective, and affordable solutions. The role is a full-time commitment, ensuring that the successful candidate can effectively manage responsibilities and influence the future of healthcare delivery.
The selected candidate will take on several key responsibilities that are critical for the smooth operation of the organization and the satisfaction of its members. Here are the primary duties one would be expected to perform:
Manage the Clinical Services Hybrid teams to ensure efficient customer service delivery.
Facilitate communications and responses between patients and dentists, ensuring transparency and responsiveness.
Ensure that regulated complaints are addressed in a timely manner, aligning with legal and organizational policies.
Mitigate risks within member practices to protect the brand's reputation and preserve both member and patient satisfaction.
Oversee the provision of all types of practice visits as part of a commitment to quality assurance, assessing and determining practice eligibility for the Excel program.
Make decisions on support provided to practices facing difficult situations, emphasizing a solution-oriented approach.
Provide and coordinate responses to any regulatory and legislative queries that arise within the organization.
Attend significant events, such as Practice Advisor Conferences, representing Simplyhealth and engaging with clients across the country.
Input clinical knowledge to support and advise team members and the wider business.
Conduct line management of team members, emphasizing personal and professional development in line with company values and expectations.
Offer comprehensive support to internal field-based teams to ensure a quality service delivery to practices.
The position calls for a specific set of skills and qualifications to succeed. Candidates should possess:
Effective communication skills for managing claims and disputes between patients and dental practitioners.
Strong judgment and decision-making abilities to navigate complex clinical risk matters.
A robust understanding of healthcare regulations and compliance requirements in the UK.
Leadership qualities to manage and develop a team, promoting a collaborative environment.
Experience in service delivery and operational management, likely within a healthcare context.
Capacity for critical thinking and problem-solving, particularly in high-pressure situations.
A background in dental or medical fields may be advantageous but is not categorically stated as a requirement.
The salary for this role ranges between £44,000 and £48,000 GBP per annum. This competitive salary reflects the importance of the Clinical Services Manager role in contributing to the organization’s mission to improve healthcare accessibility and quality. While specific benefits are not detailed, roles of this nature typically include standard benefits like healthcare, retirement contributions, and opportunities for professional development.
Simplyhealth prides itself on being different from conventional health companies by aiming to improve access to healthcare solutions. Their commitment to being a certified B Corp shows a dedication to social responsibility and making a positive impact on communities and the environment. This ethos may appeal to individuals looking to work for an organization that aligns professional responsibilities with social values.
An ideal candidate for the Clinical Services Manager position would be someone who not only meets the requisite qualifications and skills but also embodies the spirit of innovation and compassion that Simplyhealth stands for. They should have a proactive mindset towards resolving disputes and should enjoy working as part of a tightly-knit team focused on enhancing healthcare delivery.
In conclusion, the Clinical Services Manager role at Simplyhealth in Southampton presents an opportunity for a motivated professional to step into a leadership position. With a focus on patient advocacy, operational management, and risk mitigation, this position combines experience, compassion, and strategic oversight in a growing healthcare organization dedicated to making a difference.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
