Content Editor, Internal Knowledge Base

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Overview

Apollo.io is a rapidly growing company that provides a leading go-to-market solution for revenue teams globally. Since its founding in 2015, Apollo.io has garnered trust from over 500,000 companies and millions of users, which include startups and well-established enterprises. The company is well-regarded in the SaaS sector, having raised around $250 million and currently valued at approximately $1.6 billion. With a robust platform, Apollo.io enables sales and marketing teams to gain access to verified contact data for an extensive 210 million B2B contacts and 35 million companies worldwide. By ensuring that revenue professionals can find accurate contact information efficiently, Apollo.io plays a vital role in helping organizations turn prospects into customers.

The position being offered is Content Editor for the Internal Knowledge Base, which will be critical in maintaining and improving their internal support documentation.

Job Responsibilities and Expectations

As a Content Editor, the primary responsibilities will involve ensuring that the internal knowledge base remains effective and reliable. The key duties of this role can be summarized as follows:

• Regularly audit and update existing knowledge base articles, FAQs, and troubleshooting guides to ensure they are accurate and clear.
• Ensure all content is updated to reflect the latest product or process updates within 48 hours of any release or escalation.
• Collaborate with customer support teams to highlight any knowledge gaps or areas for improvement.
• Incorporate feedback from various sources, such as quality assurance teams and customer interactions, to optimize content effectively.
• Maintain a structured, searchable knowledge base, ensuring proper categorization and tagging.
• Work on enhancing the accessibility and usability of content for both internal and external users.
• Participate in quality improvement initiatives driven by customer feedback and data analysis.
• Collaborate with training teams to align documentation with operational requirements.

This role directly contributes to the efficiency of the customer support team, positively impacting customer experiences.

Required Skills and Competencies

To excel in this role, the following competencies are highly valued:

• Attention to Detail: A strong sense of detail to ensure all content is complete and error-free.
• Problem-solving Skills: The ability to proactively address and fill knowledge gaps.
• Collaboration: Capable of aligning knowledge base resources with operational needs across various teams.
• Customer Focus: Prioritize delivering clear and concise information that enhances user experience.
• Adaptability: Ability to quickly respond to changing priorities and shifting information.
• Technical Know-how: Proficiency in content management systems (CMS) platforms, alongside data analytics skills for content performance tracking.
• Communication Skills: Strong writing, editing, and verbal communication skills are essential for effective collaboration and training purposes.
• Organizational Skills: Efficiently manage multiple tasks and maintain rigorous documentation practices.
• Analytical Skills: Use data and feedback to continuously audit, improve, and optimize content effectively.

Why Work at Apollo?

Working at Apollo.io offers partial alignment with a mission directed at helping customers realize their full revenue potential. The environment is marked by extreme ownership, focus, and continuous learning, enabling employees to excel in their roles.

Apollo.io is dedicated to investing deeply in the growth of its employees, providing them with the necessary resources, support, and autonomy to take charge of their responsibilities. The core philosophy emphasizes collaboration, encouraging individuals to think creatively and take smart risks, driving innovative results.

If you seek a workplace where your contributions are significant and where you have the opportunity to grow your career while pushing boundaries, Apollo.io is a compelling choice.

Salary and Additional Considerations

While the specific salary is not mentioned, positions at companies like Apollo.io typically offer competitive compensation packages to attract top talent in the technology sector. Job seekers should consider other benefits and growth opportunities that come along with working in a dynamic organization within the SaaS space.

For those looking to apply, possessing strong writing and editing skills, along with a proactive attitude, and a commitment to customer satisfaction will be crucial for success as a Content Editor. Furthermore, the position allows for work in versatile locations, as the company has a flexible approach to remote work, welcoming applicants from the Philippines and Mexico.

This job offer was originally published on remotive.com