Cresta is a pioneering company on a mission to leverage Artificial Intelligence (AI) to enhance customer interactions within contact centers. Founded by innovators from prestigious backgrounds, including the Stanford AI lab, Cresta has built a platform that combines AI with human intelligence to improve engagement, discover insights, and automate processes in contact centers. This enables teams to work more efficiently and effectively.
The Role
The company is looking for an Integrations Product Manager, a pivotal position aimed at connecting their sophisticated AI Agent to various systems that facilitate real-time customer interactions. This involves managing the entire product strategy and execution of integrations with CCaaS (Contact Center as a Service) platforms to provide an omnichannel experience that supports the collaboration between human agents and AI at a scale suitable for enterprises.
Key Responsibilities
The responsibilities of the Integrations Product Manager can be summarized as follows:
Roadmapping: Prioritize the integration of CCaaS platforms such as voice, chat, and SMS based on a variety of criteria including contracts, market viability, and internal demands.
Execution: Collaborate with engineering teams to design scalable implementation methods, ensuring timely launches of AI Agents that meet customer needs.
Customer Interface: Act as a bridge between Cresta's engineering and the customers' business and technical teams, guiding discussions and decisions related to integrations.
Product Strategy: Formulate strategies that facilitate effortless connections between Cresta AI Agents and external systems (like CRMs) across different sectors.
Partnership Management: Work with external partners to foster collaborations that expedite the integration process.
Developer Experience: Enhance the process for developers integrating with external systems, aiming for simplicity and efficiency in system integration.
Vertical Prioritization: Collaborate with product managers and marketing teams to establish priorities within various industry verticals and drive targeted integrations in those fields.
SDK Definition: Outline the development of SDKs to bolster user experience for technical clients using Cresta's solutions.
Required Qualifications
Candidates for this role at Cresta should possess a mix of technical competence and product management experience:
Technical Background: Prior technical experience or education in fields such as Software Engineering or Computer Science.
Project Management Skills: Proven ability to orchestrate complex projects and manage diverse teams.
Product Leadership: Previous product management experience, ideally in a SaaS environment, guiding technical products from concept through launch.
Communication Proficiency: Strong written and verbal communication skills are essential, especially for interactions with customers and technical discussions.
Stakeholder Management: Ability to establish robust working relationships across various internal and external individuals and teams.
Proactive Approach: Candidates should display high levels of ownership, be comfortable with ambiguity, and thrive in fast-paced settings.
Preferred Qualifications
While not mandatory, the following experience is considered a bonus:
Familiarity with CCaaS and experience in its integration across communication channels.
Knowledge or experience with iPaaS solutions that support integration protocols.
Experience in building or nurturing a developer ecosystem via APIs and documentation.
Recognition of generative AI protocols and how to apply them for integrations.
Familiarity with developing or managing SDKs for software integration.
Proven capability in strategizing platforms and integration products.
Compensation Package
Cresta emphasizes a people-first approach in its compensation model to acknowledge employees' contributions and foster their growth:
Salary Range: The base salary for the Integrations Product Manager role ranges from $130,000 to $190,000, depending on experience, skills, and location. The total compensation also includes equity and a comprehensive benefits package.
Benefits:
Comprehensive health coverage, including medical, dental, and vision plans.
Flexible paid time off (PTO) to accommodate personal needs.
Parental leave for new parents.
Retirement savings initiatives to help plan for the future.
Budget for setting up a productive home office.
Monthly stipends for wellness and communication, promoting work-life balance.
Meal programs and commuter benefits for onsite employees.
Work Environment
The position is remote, allowing candidates from anywhere in the world to apply. Cresta promotes a culture of innovation and continuous learning, driven by a diverse team of experts in AI and machine learning, and is backed by prominent investors.
How to Apply
Interested candidates should be vigilant of recruiting scams and only respond to legitimate communications from the Cresta.ai domain. To apply for the position, candidates can reach out through the official channels provided by Cresta.
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
