Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

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Job Overview

Labcorp is on the lookout for a Customer Service Support Representative specializing in Patient Billing Customer Service. This remote position offers candidates the unique opportunity to engage directly with patients and healthcare providers to overcome patient billing challenges and enhance the delivery of healthcare. As a member of Labcorp, you will significantly contribute to fostering life-changing healthcare breakthroughs.

Company Insights

Labcorp is a well-established company focused on improving the delivery of healthcare worldwide. They pride themselves on fostering an inclusive environment where employees can grow, learn, and take on career-building opportunities. The company values innovation, continuous improvement, and a strong commitment to making a difference in patients' lives.

Position Details

The role of Customer Service Support Representative involves:

• Handling 80+ inbound calls daily from patients, doctors' offices, and private insurance carriers.
• Initiating payment plans for patients with outstanding balances.
• Utilizing various resources to resolve patient inquiries efficiently while on calls.
• Meeting and exceeding personal and team performance goals.
• Developing proficiency in necessary processes after completing a structured training program.

Required Skills and Qualifications

Candidates interested in this position should have the following skills and qualifications:

• Education: High School Diploma or equivalent.
• Experience: A minimum of 1+ year of relevant work experience in a high-volume environment such as medical billing, customer service, insurance claims, or call center.

Preferred Background

The ideal candidate will have:

• Previous experience interacting with patients about medical information.
• Strong organization and communication skills, alongside the ability to multitask efficiently.
• Proficiency in navigating multiple computer applications and alpha-numeric data entry.

Working Environment

The position requires the ability to work independently in a remote environment. Specific conditions for remote work include:

• A stable internet connection with a minimum download speed of 50 Mbps.
• A distraction-free, dedicated workspace that allows independent management of time and tasks.

Compensation and Benefits

Labcorp offers a competitive salary range of $15.25-$16.00 per hour or state/local minimum wage if higher. All offers are contingent upon the candidate’s skills, experience, and market data. The shift for this position is scheduled from Monday to Friday, 11 AM - 8 PM EST.

Benefits Overview

Employees working 20 or more hours per week are eligible for a robust benefits package, which includes:

• Medical, dental, and vision insurance
• Life insurance and Short/Long Term Disability coverage
• 401(k) plan participation
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition reimbursement programs
• Employee stock purchase plan
• No Charge Lab Testing
• Fitness reimbursement programs and additional incentives

Work Culture and Diversity

Labcorp is committed to being an Equal Opportunity Employer, ensuring diversity and fostering an inclusive workforce. They do not tolerate discrimination of any kind, making employment decisions based on individual qualifications rather than personal characteristics, including race, religion, gender identity, disability, and more.

Application Process

The application window is open until April 17, 2025. Interested candidates are encouraged to apply directly. Labcorp welcomes applicants from all backgrounds and is particularly supportive of individuals with disabilities or those requiring assistance in the application process.

Final Thoughts

Overall, the Customer Service Support Representative position at Labcorp provides an excellent opportunity for individuals looking to make a positive impact in the healthcare industry while enjoying the benefits of a remote work environment. Not only does this role offer competitive compensation and comprehensive benefits, but it also allows employees to embrace personal and professional growth while contributing to a company dedicated to improving patient care.

This job offer was originally published on himalayas.app