Related keywords: call center remote jobchat support remote jobchat remote job
This page contains product affiliate links.
Trident BPO is seeking personable and detail-oriented candidates for potential Customer Experience Specialist positions. Although this job posting serves only as a shortlist, it highlights the qualifications and experiences valued by the company. The role entails ensuring a high level of customer satisfaction through efficient management of inquiries and support requests.
The main responsibilities associated with the Customer Experience Specialist role include the following:
Handle incoming customer inquiries and support requests efficiently.
Provide accurate and timely information to customers through multiple communication channels, including phone, chat, and email.
Resolve customer issues, elevate problems when necessary, and maintain customer records in the CRM system.
To be a suitable candidate for the Customer Experience Specialist role, applicants should possess:
A minimum of 2 years of experience in a call center environment.
An ability to adapt one's English accent to American English for effective communication.
Strong organizational and time management skills to handle various tasks efficiently.
Excellent verbal and written communication skills, along with interpretation abilities for effective interaction with customers.
Proficiency in Microsoft Office, Google Suite, and related software that supports the role's duties.
A strong attention to detail and an ability to multitask effectively without losing focus on customer needs.
Strong problem-solving capabilities and critical thinking skills to address customer issues appropriately.
A demonstrated ability to work both independently and collaboratively within a team environment.
Familiarity with CRM tools or similar platforms for managing customer interactions and histories.
To facilitate effective work from home, candidates should have:
A reliable internet connection with a minimum of 10 MBPS download and upload speed.
A functional home office setup conducive to professional phone or video calls, including a quiet workspace.
A working computer that meets the specifications of having an Intel Core i3-7100U or newer processor and at least 8 GB of RAM with updated software.
Trident BPO offers several benefits to full-time employees:
Paid holidays, including an assorted mix of Jamaican and American holidays, such as Christmas, New Year's Day, Independence Day, and Thanksgiving.
Employees can accrue up to 12 paid time off days per year, which may be utilized for vacation, personal reasons, or emergencies, promoting a work-life balance.
It is important to note that this overview serves only for shortlisting purposes. It does not indicate that an available position exists at the present time. If an applicant's qualifications match requirements for a potential future role, a member of the Trident BPO staff will reach out to discuss further steps. Therefore, job seekers are encouraged to prepare their applications and ensure that their qualifications are aligned with the skills and experience outlined in this posting.
Trident BPO offers a promising opportunity for those looking to excel in a customer support role in Jamaica. With a focus on delivering exceptional service, candidates with the right skills will be well-positioned for potential employment. The organization aims to foster a positive work environment that values the contributions of each team member, making it an exciting prospect for job seekers in the field.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
