Related keywords: customer service remote job part timecustomer service remote jobremote job customer service
This page contains product affiliate links.
The Customer Operations Team Lead at Roadie, a subsidiary of UPS, plays a pivotal role in the company's logistics and delivery operations. Roadie is a recognized leader in the delivery industry, streamlining complex retail logistics by offering unparalleled coverage and flexibility to its clients. This role is primarily focused on ensuring customer satisfaction and success by managing a dedicated team of Customer Operations Partners.
As a Customer Operations Team Lead, your primary responsibilities include:
Leading and Developing a High-Performing Team: You will be responsible for overseeing the Customer Operations team, ensuring they are collaborative and efficient while achieving account success for high-value clients.
Daily Operations Management: The role involves managing daily customer interactions, resolving inquiries and issues swiftly to maintain service quality.
Understanding Customer Needs: A significant part of your job will be to build strong relationships with clients, understanding their needs deeply to exceed expectations effectively.
Collaboration with Leadership: You will work closely with the higher management to implement solutions that enhance team performance and service efficiency.
Developing Scalable Processes: This includes improving service quality through various initiatives and optimizing operational processes for targeted goals.
Leading Escalations: Taking charge of solving high-priority customer concerns will be a crucial aspect of your leadership responsibilities.
Data Analysis: You will use analytical skills to gather insights from data, helping to identify trends and enhance operational efficiency.
Championing Customer-Centric Culture: Promoting a culture focused on customer satisfaction and aligning team interactions with company values is vital for this role.
To be considered for the role of Customer Operations Team Lead, candidates must possess several skills and qualifications:
A minimum of 5 years' experience in customer operations, customer success, or a related domain.
At least 2 years of proven leadership experience, showcasing a history of successfully developing high-performing teams.
Strong analytical skills to leverage data for effective decision-making and process improvements.
Exceptional communication skills, both written and verbal, that enable you to build relationships with stakeholders across various levels.
Experience with implementing technology-driven solutions aimed at enhancing customer operations.
A strong attention to detail and the ability to execute tasks accurately under various operational demands.
The capability to thrive in a fast-paced, customer-centric environment, effectively managing ambiguity and challenges as they arise.
While a specific salary figure is not mentioned, Roadie is known for providing competitive compensation packages that include:
The Customer Operations Team Lead position at Roadie is an excellent opportunity for experienced leaders in the logistics and customer service sector. It offers a chance to contribute to a market-leading company while fostering a team environment that enhances customer relationships. With the benefits provided and a strong focus on personnel growth, this role is ideal for someone passionate about operational excellence and customer success.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
