Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Title and Overview

The position available is for a Customer Service Advisor at Teleperformance, specifically for Natwest/Ulster Bank located in Carryduff, Co. Down. This role is suitable for anyone eager to enhance their career while providing essential services to customers. The hiring is immediate, with a start date scheduled for February 24th and March 17th, 2025.

Job Location

The role is office-based in Belfast City Centre, specifically designed for training and offering a gradual transition to a hybrid working model after training is completed. Carryduff is well-connected with public transport, making it accessible for commuting.

Contract Type

The position is categorized as full-time, requiring commitment to a 40-hour work week. Work hours will occur between the hours of 07:00 and 01:00, catering to customers’ needs across various times.

Job Responsibilities

The Customer Service Advisor will be tasked with several key responsibilities:

• Providing proactive and reactive service to customers to ensure that their financial arrangements align with their goals.
• Delivering outstanding customer service at the first point of contact, thereby aiding the organization in achieving its objectives.
• Educating customers about the different banking services available, assisting them in selecting options tailored to their needs.
• Performing accurate and compliant processes to ensure a smooth customer experience.
• Taking necessary actions to ensure positive customer outcomes, with a focus on recognizing gaps and addressing them in a timely manner.
• Conducting financial reviews with customers, providing them with the needed information to make informed decisions regarding financial products and services.
• Balancing proactive conversations with scheduled customer meetings to enhance productivity.
• Resolving complaints and errors swiftly to restore customer satisfaction.

Required Skills

Candidates must possess specific skills and attributes to thrive in this position:

• Proven experience in a customer service environment, particularly in managing customer relationships.
• Highly developed communication skills, both spoken and written, to articulate effectively with customers and team members.
• Familiarity with regulatory frameworks and compliance in a banking environment.
• Proficient in Microsoft Office, showcasing adaptability in using various technologies for effective service delivery.
• A strong customer-focused attitude to ensure that all customer interactions are positive and meet their needs.
• Excellent organizational skills coupled with time management capabilities to fulfill performance standards and customer requirements.

Salary and Benefits

The salary for this position is £12.60 per hour, translating to an annual salary of approximately £26,208.00. This competitive wage is complemented by a range of perks offered by Teleperformance, including:

• Perks at Work program featuring savings discounts and free online classes.
• Access to Help@Hand, a resource for well-being, including podcasts, webinars, and various forms of support (GP, Mental Health, Financial, and Legal).
• Critical Illness benefit of up to £10,000.
• Participation in the Cycle to Work Scheme and Eyecare support vouchers.
• Option to purchase additional holiday time through the Holiday Purchase Scheme.
• Recognition of long service through Length of Service Awards.
• A workplace pension plan to assist in future retirement planning.
• Monthly Inspire Awards program to reward outstanding performance.
• Financial incentives through the Refer-A-Friend scheme, offering up to £1,200 for successful referrals.
• Access to monthly well-being webinars to support employee health and wellbeing.

Career Growth Opportunities

This role not only provides a stable job but also paves the way for career progression within the financial services sector. Employees can develop essential skills in customer service and financial advisory, potentially leading to advanced roles within Teleperformance or the banking industry as a whole. The ongoing training and comprehensive employee support systems stand to enhance career prospects significantly.

In conclusion, the role of Customer Service Advisor at Teleperformance is a promising opportunity for job seekers interested in customer relations and financial services, offering an attractive salary package, extensive training, and a supportive work environment.

This job offer was originally published on jooble.com