Healthcare Customer Service Representative - Remote

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Overview

The position of Healthcare Customer Service Representative at Teleperformance offers a unique opportunity to engage with customers in the healthcare sector remotely. Teleperformance is a global leader in providing digital business services, dedicated to helping renowned brands streamline their operations in an efficient, sustainable manner. The company prides itself on its scale, employing over 500,000 individuals who speak more than 300 languages, allowing it to cater to a diverse clientele.

Responsibilities

As a Healthcare Customer Service Representative, your main responsibilities will include:

1. Fielding customer inquiries via various channels including phone, email, chat, and social media. It will involve addressing questions, resolving concerns, and finding innovative solutions to issues that customers may face.

2. Engaging calmly with callers in challenging situations, demonstrating strong de-escalation techniques when necessary.

3. Tracking call-related information to ensure quality and compliance with auditing processes, which aids in reporting and performance assessment.

4. Upselling services when appropriate and providing actionable feedback regarding recurring issues encountered on calls.

5. Meeting established goals for customer satisfaction while maintaining a high standard of service delivery.

Skills and Qualifications

Candidates interested in this remote position should ideally possess the following skills and qualifications:

• A minimum of 6 months of customer service experience is preferred.
• Excellent oral and written communication skills are paramount for this role.
• Ability to type at least 30 words per minute.
• Must be over 18 years of age and possess a High School Diploma or GED.
• Good problem-solving abilities as well as the capability to prioritize tasks effectively in a remote work environment.
• Comfort with using a desktop computer system, showing competence especially in navigating Windows Operating Systems.

Having a proactive mindset and a determined personality seeking to provide the best possible assistance to customers is highly valued.

Work Environment

The role is designed for remote work, meaning candidates must demonstrate an ability to function effectively in a virtual team atmosphere. Candidates will need a clean and quiet workspace in addition to a reliable internet connection that meets specific requirements:

• Download speed: Minimum 30.0 Mbps
• Upload speed: Minimum 10.0 Mbps
• No packet loss or excessive latency (ping under 50ms).
• ISP should not be satellite, mobile data, or peer-to-peer connections.

Proof of internet speed may be required during the onboarding process.

Benefits

Working at Teleperformance provides numerous employee benefits that include:

• Paid training, which prepares you for success in your role.
• Competitive wages that reward your time and efforts.
• Full benefits package, including medical, dental, vision, and a 401k plan.
• Paid time off ensures work-life balance by allowing you to take necessary breaks and recharge.
• Employee wellness and engagement programs that support your overall well-being.

Teleperformance emphasizes employee satisfaction and engagement, aspiring to create a supportive environment where staff can thrive. Employees have the potential to advance their careers within the company, contributing to a culture of growth and success.

Company Culture

Teleperformance is committed to building a supportive and inclusive workplace, where employees from diverse backgrounds feel valued and inspired. The company acknowledges the importance of a positive work environment and its correlation to productivity and creativity.

The commitment to diversity and inclusion fosters a welcoming culture that allows every employee to contribute positively. This focus on well-being and engagement helps in cultivating a productive workforce that aspires collectively toward success.

In summary, this position not only offers a career in customer service but also opens doors to potential growth within a reputable global company known for its commitment to its staff and clients. If you are interested in joining a team that thrives on positivity and support, applying for the Healthcare Customer Service Representative position at Teleperformance may be the perfect fit for you.

This job offer was originally published on himalayas.app