Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Title and Overview

The position available is Customer Service Advisor at Teleperformance, specifically for the Natwest/Ulsterbank in Belfast. This position is a full-time opportunity, aimed at skilled individuals ready to provide exemplary customer service in a banking environment. The starting dates for this role are February 24, 2025, and March 17, 2025. Notably, the position is office-based during training and subsequently transitions to a hybrid arrangement once the training is completed.

Job Responsibilities

The Customer Service Advisor will be responsible for the following:

• Providing a proactive and reactive service to help customers manage their financial arrangements.
• Delivering outstanding customer service at the first point of contact and aiding in achieving the organization’s objectives.
• Educating customers about various banking services, guiding them in selecting the most suitable options for their needs.
• Ensuring accurate and compliant processes are followed, thus creating a seamless experience for customers.
• Taking necessary actions to ensure favorable customer outcomes, regularly assessing needs, and addressing any gaps promptly.
• Conducting financial reviews and offering accurate information empowering customers to make informed financial decisions.
• Balancing proactive customer engagement with scheduled meetings, effectively managing personal workload and diary.
• Maintaining strong inter-departmental relationships to support customer satisfaction effectively.
• Quickly resolving complaints or errors while restoring customer relationships.

Skills Required

To qualify for this position, applicants should possess the following skills:

• Previous experience in a customer service environment with a strong focus on relationship management.
• Excellent organizational and time management skills to successfully meet performance standards and customer needs.
• Strong communication skills, both verbal and written, to effectively interact with customers and team members.
• Experience within a regulatory environment is essential.
• Proficient in technology, with abilities to use Microsoft Office efficiently.
• A demonstrated customer-focused attitude is necessary, ensuring outstanding client experiences.

Salary and Benefits

The salary for this Customer Service Advisor role is set at £12.60 per hour, translating to approximately £26,208 per annum for a full-time commitment of 40 hours per week. Working hours are flexible, falling between 07:00 and 01:00.

In addition to the standard pay, the employer, Teleperformance, offers a variety of perks which include:

• Savings Discounts and Free Online Classes.
• Access to health and financial resources through Help@Hand, including mental health support and legal advice.
• Critical Illness coverage up to £10,000.
• Options for a Cycle to Work Scheme and Eyecare support vouchers.
• A Holiday Purchase Scheme and rewards for Length of Service.
• Participation in the Workplace Pension scheme.
• Opportunities to earn through the Refer-A-Friend program with bonuses of up to £1,200.
• Monthly Wellbeing Webinars and the chance to receive Inspire Awards for exceptional performance.

Application Process

As the job is available and hiring is ongoing, interested candidates are encouraged to apply promptly to secure their position. Being proactive and providing comprehensive information in the application can make a significant difference in the application process. Successful candidates will be contacted for further discussions.

This role is not only an opportunity to start a career with a leading company in the customer service sector, but it is also a chance to make a significant impact in the financial wellbeing of customers. By fulfilling the responsibilities outlined, the Customer Service Advisor will play an essential role in supporting clients in navigating their banking needs and ensuring they achieve their financial goals.

Conclusion

The Customer Service Advisor position at Teleperformance presents a fantastic opportunity for prospective candidates motivated by customer interaction and financial service excellence. With supportive training, a respectable salary, and excellent benefits, this is a position worth considering for anyone with the requisite skills and a passion for customer service.

This job offer was originally published on jooble.com