Customer Service Advisor (Full-time) - Office Based

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Job Overview

Teleperformance is actively seeking a Customer Service Advisor for a full-time position, located in Belfast City Centre, Northern Ireland. This role is structured to fit flexibly around employees' lives while emphasizing cost savings on commuting and daily expenses. Financial Services Contact Centre Agents are crucial to providing outstanding customer service in a supportive, fast-paced environment.

Contract Type

The position is categorized as full-time, requiring a commitment of 40 hours per week. Shifts will be located between the hours of 07:00 and 23:00, promoting a work-life balance with only one day in the office each week. The role is suited for individuals seeking a permanent position that can adapt to their life circumstances while still being part of a dedicated team.

Salary Information

The salary for this position ranges from a minimum of £10,000. Although no maximum amount is specified, candidates should anticipate potential growth opportunities within the company and the financial sector.

Job Responsibilities

As a Customer Service Advisor, you will play a vital role in ensuring that customers' financial needs are met while aligning with their personal goals. Your specific responsibilities include:

• Providing both proactive and reactive customer service to help customers manage their financial arrangements.
• Conducting financial reviews with customers and managing their inquiries.
• Educating customers on the various banking options available, enabling them to choose services that meet their needs.
• Maintaining effective relationships with customers and colleagues to support the broader objectives of the bank.
• Managing complaints and resolving issues promptly to restore customer satisfaction.
• Adhering to the regulatory environment and ensuring all processes are compliant, while also delivering an exemplary customer experience.

This role requires you to bring your organizational and time management skills to the table, ensuring you can balance performance metrics with customer satisfaction.

Required Skills

To excel in the role of Customer Service Advisor, the following skills and qualifications are essential:

• Experience in a customer service environment is vital, as the candidate will be required to manage customer relationships effectively.
• A strong background in working within a regulatory environment is necessary, ensuring compliance across all procedures.
• Proficiency in technology, particularly with Microsoft Office, is essential for managing customer data and interactions effectively.
• A focus on detail-oriented work is necessary to complete procedures accurately and deliver seamless customer experiences.

Employee Benefits

In addition to competitive salary offerings, Teleperformance provides various perks and benefits that enhance the work experience:

• Savings Discounts and Free Online Classes are available to employees for personal and professional growth.
• Access to Help@Hand resources that offer wellbeing support, mental health resources, and financial and legal advice.
• Options such as a Cycle to Work Scheme and Eyecare support vouchers promote wellness and health.
• Opportunity to enroll in the Holiday Purchase Scheme allowing employees to buy additional vacation days.
• Acknowledgments like Length of Service Awards indicate recognition for employee commitment.
• Employees have access to a robust workplace pension scheme, preparing them for retirement.
• Through the Refer-A-Friend initiative, employees can earn up to £1,200 for bringing in new talent, fostering a supportive community.
• Dedicated support through the Employee Experience Progress initiative, which aims to enhance the overall narrative of working at Teleperformance.

Application Process

If you meet the qualifications and are interested in applying for this position as a Customer Service Advisor, consider preparing your resume to highlight relevant customer service experience and skills. Emphasize your ability to work in a team-oriented environment while effectively meeting customer needs. Additionally, showcase proficiency in technology and organizational skills that can set you apart during the selection process.

In conclusion, working with Teleperformance as a Customer Service Advisor offers comprehensive opportunities for personal growth, professional development, and fulfilling a critical role in customer financial management. If you are driven, organized, and ready to make an impact in customer service, this position could be the perfect fit for you.

This job offer was originally published on jooble.com