Customer Service Representative

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Company Overview

The Colibri Group has established a significant presence in the field of online professional education since its inception in 2001. As one of the pioneers in this industry, Colibri offers a multitude of web-based professional education courses through various brand names that dominate respective market segments. With a commitment to diversity and inclusion, Colibri Group proudly serves over 1 million customers annually and has a workforce of more than 1,500 mission-aligned professionals. Their core values emphasize Love, Joy, Boldness, Teamwork, and Curiosity, shaping their operations and interactions.

Position Overview

The Customer Service Representative role at Colibri Group is geared towards individuals who possess a genuine passion for delivering exceptional customer experiences. In this position, you'll be instrumental in fostering meaningful relationships with customers, facilitating technical support, and providing personalized communication. This is an ideal role for candidates who have a strong work ethic, excellent communication skills, and the ability to thrive in a dynamic work environment.

Key Responsibilities

As a Customer Service Representative, your responsibilities will include:

  • Building professional relationships with customers through engaging communication.
  • Providing technical support, utilizing critical thinking to address customer needs proactively.
  • Navigating various software platforms and tools seamlessly to assist customers.
  • Remaining calm under pressure and addressing challenges with grace, accuracy, and urgency.
  • Collaborating with team members while showcasing self-motivation and a commitment to both individual and team success.

Required Skills

To succeed in this role, candidates will need the following qualifications:

  • A high school diploma or equivalent.
  • Proficiency in Microsoft Office; experience with customer service tools will be a bonus.
  • Previous experience in customer service is preferred, highlighting an ability to handle customer inquiries effectively.
  • A positive, friendly demeanor that evokes approachability.
  • Strong interpersonal, written, and verbal communication skills are essential.
  • A reliable in-home internet connection and a dedicated workspace that is quiet and distraction-free.
  • The ability to work independently and juggle multiple priorities in a fast-paced environment.

Schedule

The working hours for this position will feature a set schedule with varying shifts between 7:00 AM and 9:00 PM ET. Applicants should be prepared for rotational weekend availability and possible coverage of some holidays.



Salary and Benefits

The Customer Service Representative role offers a competitive salary, ranging from $12 to $16 per hour. In addition to this financial compensation, Colibri Group extends a comprehensive benefit package that includes:

  • 401(k) matching to assist in planning for the future.
  • Access to health, dental, and vision insurance.
  • Paid time off and paid training to encourage work-life balance and continuous professional development.
  • An Employee Assistance Program for additional support.
  • Opportunities for professional education and tuition reimbursement, enabling ongoing learning and career growth.

Diversity and Inclusion Commitment

Colibri Group is mindful of diverse hiring practices and displays a deep commitment to diversity and inclusion in the workplace. They recognize the barriers that may deter individuals from applying due to perceived qualification gaps. Therefore, they encourage anyone excited about the role, regardless of whether they meet every exact qualification listed, to apply, emphasizing that diversity of perspectives plays a crucial role in their ongoing success.

In conclusion, if you are looking to join a company that emphasizes a culture of teamwork, joy, and curiosity while having the opportunity to build customer rapport and provide exceptional service, the Customer Service Representative role at Colibri Group might just be the perfect position for you. Don't hesitate—apply today!



This job offer was originally published on remoteOK.com

Colibri Group

1 Remote

Customer support

Full-time

January 17, 2025

19 views

6 clicks on Apply Now

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