Customer Support Specialist - Fully Remote - Work from anywhere!

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Overview of Omnipresent

Omnipresent is a global employment platform that simplifies the process for organizations to hire, onboard, pay, and manage employees and contractors around the world. With a team of experts in HR, legal compliance, payroll, and benefits, the company offers premium Employer of Record services in over 150 countries. Their services ensure compliance with local labor laws, fair taxation, accurate payrolls, and competitive global benefits. This includes everything from health insurance to pensions, enabling a remarkable experience for both employers and employees.

Company Mission

In today’s evolving employment landscape, remote work has gained unprecedented relevance. Omnipresent addresses the complexities of international hiring, helping companies navigate the intricate processes surrounding employment across national borders. This positions Omnipresent uniquely to assist organizations in pivoting to remote work systems effectively and compliantly.

Position Details

Job Title

Customer Support Specialist The role of a Customer Support Specialist is pivotal as it serves as the first point of contact for customer inquiries. Specialists are responsible for assisting customers and ensuring they have a smooth experience from onboarding through regular engagement.

Key Responsibilities

• Serve as the frontline support for customer inquiries via email and chat, specifically during the Central Standard Time zone (9-5 CST).
• Triaging customer inquiries, determining which can be resolved immediately through existing resources and which require escalation to specialized teams.
• Recognizing urgent issues and promptly escalating them to support leadership.
• Documenting customer interactions accurately in the ticket management system and ensuring compliance with company communication standards.
• Adhering to defined service level agreements (SLAs) for response times and updating internal processes as necessary.

Required Skills and Qualifications

• Strong written communication skills in English are imperative, with an additional language considered a plus.
• Ability to navigate client demands while maintaining a patient and empathetic demeanor.
• Experience in providing support through various channels, including email, chat, and phone.
• Familiarity with HR operations or experience working with HR teams is advantageous.
• Independence in work and the ability to manage a support queue while contributing to team objectives.

Company Culture and Environment

Omnipresent is a remote-first organization, meaning their staff operates in diverse global locations. The company emphasizes a culture of inclusivity, believing that remote working serves as a great equalizer in the job market. They commit to creating an inclusive work environment where individuals from various backgrounds feel valued and supported.

Benefits of Working at Omnipresent

• Shared ownership in the company’s journey, offering employees a stake in the organization.
• Flexible working arrangements allow the ability to work from anywhere in the world.
• Professional development opportunities, including training and coaching aimed at career advancement.
• Mental health and wellbeing support through available services like Plumm.
• Home office setup provision, including necessary equipment such as a laptop and monitor.
• Reimbursement for internet costs, as well as additional benefits, including medical insurance, life insurance, and retirement plans based on regional standards.

Conclusion

The Customer Support Specialist position at Omnipresent is more than just a job; it’s an opportunity to be at the forefront of a rapidly growing global employment platform. If you are someone who is empathetic, driven, and eager to foster great customer experiences in a fast-paced environment, this could be the ideal role for you. Omnipresent not only values effective support but also appreciates the drive to make a genuine impact on people’s employment experiences worldwide, making it a compelling opportunity for potential candidates.

This job offer was originally published on himalayas.app