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Deel is a pioneering company dedicated to facilitating global hiring for businesses of all sizes. Their mission is to empower companies to hire anyone, anywhere, easily. By leveraging their advanced technology and expertise, Deel aims to bridge the gap between talent and opportunity across the world. They operate with a diverse workforce, which includes over three thousand individuals from 100 countries, creating a culture that fosters continuous learning and innovation.
The position being offered is a Customer Support Specialist (EMEA), a contractor role that involves ensuring high levels of customer satisfaction through effective support mechanisms. The role encompasses a variety of responsibilities aimed at enhancing the customer experience:
Professionalism and Product Knowledge: Maintaining a thorough understanding of Deel's offerings to provide accurate information.
Customer Interaction: Engaging with customers via multiple platforms, which include voice calls, live chats, emails, and social media.
Issue Resolution: Demonstrating strong ownership in investigating customer issues and providing timely resolutions based on best practices.
Documentation: Keeping detailed records of customer interactions, transactions, comments, and complaints to ensure comprehensive customer management.
Feedback and Improvement: Providing feedback on customer service processes and contributing to ongoing product enhancements based on customer needs.
Performance Metrics: The ability to meet and exceed several performance-related targets in a high-paced environment.
Continuous Learning: Participating in ongoing training to remain updated on product changes and enhancements.
To be successful in this role, candidates should possess specific qualifications:
Experience: Preferred background in BPO, call centers, or customer-facing teams.
Communication Skills: Excellent command of written and verbal English.
Problem-Solving Skills: An outcome-oriented mindset with the ability to research effectively.
Remote Work Experience: Familiarity with remote work environments and self-motivation abilities.
SaaS Experience: Previous experience in a global SaaS company is advantageous.
Zendesk Proficiency: Experience using Zendesk is welcomed.
Flexibility and Open-Mindedness: An adaptive attitude towards internal processes and feedback is critical to collaborating with peers effectively.
The position is actually based in the Åland Islands, a self-governing archipelago in Finland, but the work is designed for a remote arrangement. This enables a diverse pool of applicants from various regions to consider this opportunity without geographic restrictions.
While the salary specifics were not detailed in the job listing, Deel emphasizes providing competitive pay for their workforce. In addition to competitive pay, employees enjoy a comprehensive benefits package which includes:
Computer Equipment: Tailored to the role's specific needs.
Stock Grant Opportunities: Depending on the role, status, and location of employment.
Flexibility and Perks: Benefits linked to employment status and regional mandates, along with the possibility of utilizing WeWork spaces when available.
This extensive package reflects Deel’s commitment to ensuring that their employees have fair and accessible rewards based on their diverse needs.
Deel strongly values diversity and encourages applications from all qualified individuals, irrespective of background. Their commitment to inclusivity extends to their hiring practices, reflecting a workplace that embraces different abilities, beliefs, and perspectives. The company offers accommodations during the recruitment process for applicants with disabilities.
Candidates can expect a work culture that emphasizes collaboration, open communication, and commitment to improving the overall customer experience. The fast-paced environment allows for personal and professional growth while being part of a dynamic team dedicated to transforming the global hiring landscape.
Joining Deel as a Customer Support Specialist is an opportunity to be part of a leading platform in international payroll and compliance. It positions the right candidate in an exciting landscape where they can leverage their skills to make a tangible impact on the hiring capabilities of businesses worldwide.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
