Developer Support Engineer- MS Graph – Spanish

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Company Overview

Gigmos Solutions Pvt. Ltd is a rapidly growing organization known for its global presence across various continents, including America, Europe, Africa, and Asia. Their primary objective is to transform the customer support domain by utilizing a specially curated gig workforce and cutting-edge AI technologies. This transformation aims to enhance both cost-efficiency and flexibility in customer support. As a Microsoft Partner, they specialize in providing technical support.

Role Overview

The position being offered is for a Developer Support Engineer specializing in MS Graph with a focus on Spanish-speaking customers. This role requires strong technical knowledge, coupled with excellent communication skills, to handle customer queries effectively and efficiently.

Key Responsibilities

The selected candidate will be responsible for:

• Handling customer issues regarding MS Graph through collaboration, resolution, or escalation, ensuring a great customer experience.
• Managing their own case wellness while keeping key stakeholders and customers updated on the status of their issues through effective communication.
• Utilizing soft skills to resolve technical issues and enhance customer satisfaction.
• Supporting various channels, including chat and voice support.

Required Skills

To qualify for the Developer Support Engineer position, candidates must possess the following skills:

1. Excellent customer service and communication skills in both written and spoken Spanish.
2. Strong active listening skills, allowing them to ask strategic questions to understand customer needs and offer appropriate product recommendations.
3. Ability to establish quick rapport with customers and adapt their communication style according to the customer's profile.
4. Critical thinking skills to help customers discover and utilize Microsoft products effectively.
5. A passion for customer interaction and a commitment to seeing support cases through to resolution.

Additionally, the following technical knowledge is required:

• Proficiency in Windows OS, Internet Explorer, MS Office applications, email, and basic software installation.
• Familiarity with the .NET framework, ASP.Net, C#, JavaScript, and related scripting languages are highly preferred.
• Understanding of networking protocols in an enterprise setting and experience with RESTful APIs and OAuth protocol.
• Exposure to tools like Fiddler, Netmon, and Postman is helpful.
• Basic knowledge of Azure tools and bot framework is recommended, along with experience in Graph API if possible.

Experience Requirements

Candidates should have a minimum of 2+ years of experience in relevant development or product roles, particularly dealing with core workloads such as SharePoint, Exchange, Microsoft Teams, and Azure AD.

Work Location

The job is based in Spain, providing a work-from-home option that allows professionals to balance personal and professional life effectively within a global workforce.

Salary Information

While specific salary details are not mentioned in the job listing, candidates are encouraged to discuss salary expectations during the application process. Given the nature of the role and the required experience, salary structures within the industry may vary.

Employment Type

This position is classified as a full-time role, requiring a commitment to work hours and availability aligned with customer needs and support demands.

Conclusion

In summary, the Developer Support Engineer role at Gigmos Solutions Pvt. Ltd offers an exciting opportunity for individuals with a strong background in customer service and technical support, particularly in Spanish. The candidate will not only have the opportunity to work with state-of-the-art AI technologies but will also play a vital part in enhancing customer experiences globally. This is an ideal position for those passionate about developing their careers in tech support while delivering high-quality service to customers.

This job offer was originally published on jobicy.com