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mySociety is a purposeful charity based in the UK that focuses on creating and managing digital services aimed at enhancing democratic participation. The organization is dedicated to equipping individuals with the tools and resources they need to engage actively and drive meaningful change within their communities.
The job title being offered is Digital Service Manager. This role is key to overseeing the day-to-day operations of various online services including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou, and WriteToThem. The Digital Service Manager will play a crucial strategic and hands-on role in ensuring that these services run smoothly while supporting users effectively.
The responsibilities of the Digital Service Manager encompass several critical areas:
Service Management: Oversee the performance of mySociety's online services, ensuring they run smoothly and efficiently.
User Support: Handle user support queries from routine issues to complex cases, ensuring legal obligations are met, particularly concerning GDPR. The role includes proactively identifying high-risk support cases and managing these effectively.
Governance: Maintain high levels of compliance with legal and governance standards, ensuring that all processes and procedures are fit for purpose and regularly reviewed.
Team Coordination: Work closely with the User Support Officer and volunteers, fostering a productive and motivating environment for user support staff.
Continuous Improvement: Contribute to the ongoing improvement of mySociety’s services by identifying trends, areas for improvement, and advocating for best practices.
To succeed as a Digital Service Manager, candidates should possess several essential skills:
Additionally, candidates should be proactive, goal-driven, and capable of working autonomously in a remote environment.
This position is a full-time role, with a salary range of £45,000 to £55,000 (FTE) per year. Along with this competitive salary, the role offers a pension scheme, where both employer and employee contribute 4%. The organization values work-life balance and offers flexibility regarding work hours and locations within the UK.
Interested applicants should prepare a CV along with a detailed cover letter highlighting their qualifications for the role. The application should address specific questions related to the role and demonstrate a strong understanding of the position and mySociety's mission. The deadline for applications is Friday, 7 August 2026, with interviews scheduled for the following week, conducted either in-person or via video conference.
mySociety is committed to fostering a positive work environment, valuing collaboration and support among team members. The organization emphasizes flexibility and open communication, encouraging team members to discuss their needs to ensure an effective work-life balance.
The Digital Service Manager position at mySociety offers an exciting opportunity for individuals passionate about utilizing digital platforms to enhance democratic engagement. The role requires a blend of strategic oversight, effective user support management, and a proactive approach to governance and compliance. If you have the relevant experience and are eager to make a tangible difference in civic participation, consider applying for this rewarding position.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
