Enterprise Client Success Manager

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Job Overview

The role of an Enterprise Client Success Manager (CSM) at OfficeSpace is centered on building and nurturing relationships with a diverse range of enterprise clients. The organization, known for its workplace management software, provides companies the tools required for an optimized working experience. The company is growing rapidly, transitioning a variety of traditional enterprise customers into modern, hybrid workplace solutions, reflecting their adaptability and commitment to innovation in a shifting market.

Company Background

OfficeSpace specializes in providing comprehensive tools to help companies manage their workplaces more effectively. Their clientele ranges from fast-evolving technology enterprises to long-established firms seeking modernization. With a team of over 200 employees across various locations, including the U.S., Costa Rica, and Canada, OfficeSpace emphasizes a workplace culture built on trust, collaboration, and creativity.

Key Responsibilities

The Enterprise CSM position involves several critical tasks aimed at ensuring clients derive maximum value from OfficeSpace's tools. These include:

  • Navigating Client Journey: Clients must effectively go through the five critical stages of their journey with the company’s products, requiring CSMs to assess their business needs and recommend appropriate solutions.

  • Strategic Advisory Role: Become an expert in facility management, bringing insights on how large enterprises function, which enables the CSM to provide tailored solutions.

  • Building Relationships: The CSM must foster strong bonds of trust with clients, demonstrating how the product’s capabilities can benefit them. They work to ensure clients understand and fully utilize the software, thereby ensuring it meets their needs.

  • Driving Commercial Outcomes: Engagements such as renewal discussions and identifying upsell/cross-sell opportunities are key parts of the role. CSMs collaborate closely with the Commercial Account Management team for these initiatives.

  • Maximizing ROI: Post-implementation, CSMs help clients achieve optimal return on their investment by executing a well-structured onboarding plan.

  • Internal Advocacy: CSMs serve as the voice of the customer, internalizing challenges from clients that help shape product development and marketing efforts.

  • Business Reviews: Annual executive business reviews and quarterly business reviews play a significant role in measuring the effectiveness of partnerships and setting future goals.



Required Skills

Ideal candidates for this position need a well-rounded skill set that enables them to excel in client interactions and technical understanding, including:

  • Experience: A minimum of 3 years working in Client Success, Consulting, Sales, or Marketing, particularly with large enterprise clients (10,000+ employees).

  • Communication Skills: Excellent verbal and written communication skills are essential, as is the ability to present ideas effectively.

  • Value-Driven Understanding: Candidates should grasp the concepts of outcome-based relationships with corporate clients and recurring revenue business models.

  • SaaS Knowledge: Familiarity with a Software as a Service (SaaS) environment is highly preferred, along with any previous training or demo experience in a remote setting being an asset.

  • Metrics-Driven: The CSM must be able to employ metrics to assess client needs and progress, strengthening relationships and increasing client satisfaction.

Salary and Compensation

While specific salary details are not disclosed, OfficeSpace emphasizes competitive compensation aligned with industry standards. The company's remuneration strategy incorporates various factors, such as role qualifications, experience, skill sets, and internal equity relative to peers. This suggests that while the salary could be competitive, it may also vary widely based on individual qualifications and contributions.

Conclusion

In summary, the Enterprise Client Success Manager role at OfficeSpace presents an exciting opportunity for driven individuals with a solid background in client relations, particularly in enterprise environments. With a strong emphasis on relationship building, strategic planning, and client advocacy, this position is designed for those looking to make a substantial impact in the realm of workplace management software. The ideal candidate will thrive in a culture that values collaboration, creativity, and trust in a rapidly evolving work landscape.

Job seekers interested in this role should focus on honing their skills in communication, relationship management, and technical understanding of software solutions, particularly in the SaaS domain.



This job offer was originally published on jooble.com

OfficeSpace

Remote

Operations

Full-time

February 1, 2025

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