Related keywords: help desk remote jobcustomer service remote jobremote job customer service
Canvia is a leading company in digital transformation that is currently seeking a Remote Service Desk Support Specialist to join their team. This role is designed for someone who enjoys providing excellent customer service and is eager to continue growing within a dynamic, forward-thinking environment. As part of Canvia, you will be instrumental in ensuring users receive top-notch support, contributing to both personal and company growth.
In this role, your day-to-day activities will include:
Offering remote support to users via telephone calls and remote control tools. A significant part of this will involve diagnosing issues and resolving first-level incidents related to hardware, software, access, connectivity, and corporate applications.
You will be responsible for recording, managing, and tracking all cases received through telephone and web channels until they are successfully closed.
An important aspect of your role will involve escalating cases that require specialized attention, ensuring timely responses in compliance with Service Level Agreements (SLAs).
Furthermore, you will need to meticulously document every case in the IT Service Management (ITSM) tool, including diagnosis, actions taken, and the solutions applied. This ensures a clear record of the support provided.
Lastly, as a support specialist, you will guide users on utilizing technological tools effectively and promote good practices related to IT usage.
To qualify for this position, candidates should possess the following:
A technical degree in Computer Engineering, Information Systems, or a related field.
Proven experience in a Service Desk or Help Desk support role is essential.
Strong proficiency in Windows and Office 365 is needed.
Intermediate skills in Excel are required to handle data and reports effectively.
Familiarity with ITSM tools and experience managing user accounts and access control in Active Directory.
This position offers a completely remote work arrangement, allowing you to operate from any location. The hours are flexible and will be arranged according to the team's needs, providing a good work-life balance.
Canvia is committed to providing a competitive salary that aligns with market standards. Additionally, you can expect the following benefits:
Full integration into the company’s payroll from day one, ensuring job security and a formal employment status.
Enjoy comprehensive benefits mandated by law, including health insurance coverage.
Continuous training opportunities are prioritized, allowing you to enhance your skills regularly.
Joining Canvia means becoming part of a team that truly values your experience and is dedicated to fostering your professional growth. You'll be stepping into a role that not only engages your technical skills but also your passion for customer service, making it a fulfilling career choice.
If this position aligns with your career goals, we encourage you to apply as soon as possible. At Canvia, not only will you find a supportive work environment, but you’ll also have the opportunity to contribute significantly to client satisfaction and IT excellence in a key role.
By applying for this vacancy, you authorize Canvia to handle your personal data for the recruitment process in compliance with data protection regulations.
This job offer was originally published on remoteOK.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
