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Filestage is on the lookout for a Customer Success Manager focused on the DACH region. The role is fully remote, allowing for flexibility as you help create a more joyful and productive approval process across various industries. Filestage is designed to streamline chaotic approval processes for large enterprises and independent agencies alike, making it easier for teams to share, discuss, and approve various types of files efficiently.
With a rapidly growing user base exceeding half a million and collaborations with over 500 companies such as AB InBev and LG, Filestage is committed to fostering a supportive work culture. The company highlights team spirit and has a flexible approach to work-life balance, giving employees the freedom to choose their schedules. It's fully embraced remote work from its inception and places a premium on employee well-being.
As the Customer Success Manager for the DACH region, your responsibilities will include:
Building Customer Relationships: Nurture strong relationships with clients to ensure their satisfaction and loyalty. Your goal is to convert them into satisfied users who will actively recommend Filestage to others.
Training and Guidance: Assist customers in maximizing the value they get from Filestage by conducting training sessions through various channels including chat, email, phone, and webinars. Your approach should be friendly and accessible, making it easy for customers to engage.
Identifying Growth Opportunities: Look for possibilities to expand Filestage's presence within client organizations. This proactive search for growth will be central to your role, allowing you to contribute to the company's overall success.
Enhancing User Experience: Support users in finding pragmatic solutions and improve their workflow while addressing any challenges they may encounter.
The ideal candidate for this role should demonstrate the following skills and qualifications:
Empathy and Relationship Building: A natural ability to connect with people and understand their needs.
Experience in Customer Success: Prior experience in customer success management, account management, or sales is highly valued. A solid record in consultative selling can enhance your application.
Business Acumen: Ability to advise clients effectively and possess a strong foundational understanding of business operations.
Initiative and Ownership: The role requires a self-starter mindset, warmth, and a proactive approach in creating a tangible impact and cultivating success in a growing environment.
Team Player: You must understand teamwork as a key component of success. Respect, honesty, and enjoyment should characterize your interactions.
Language Proficiency: Fluency in English and German is essential. Proficiency in Spanish or French is an added advantage.
Filestage offers an array of benefits that enhance the work experience, including:
Remote Work Flexibility: Enjoy the autonomy to work from wherever you feel most productive.
Hardware and Workspace Support: A budget of €1500 for hardware and €500 for home office setup enables you to create an optimal workspace for your role.
Generous Holiday Policy: With 38 days of holiday, employees can plan extensive trips and personal time. Additionally, enjoy a half-day off on your birthday.
Value for Personal Development: After six months, employees receive a budget to support personal development, fostering a culture of continual learning.
Team Retreats: Annual team retreats provide opportunities for strengthening team bonds and ensuring a cohesive working environment.
Good Reviews: Filestage has received top ratings on platforms like Glassdoor, indicating a positive and engaging workplace culture.
The opportunity to work as a Customer Success Manager at Filestage presents a unique chance for individuals who are passionate about fostering relationships and driving client satisfaction in a fully remote setting. The company's robust growth, commitment to employee development, and strong cultural values make it an attractive workplace for job seekers in the tech and customer success fields.
This job offer was originally published on weworkremotely.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.