Fraud Investigations Manager

Related keywords: call center remote jobfinancial analyst remote jobcustomer care remote job

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Job Title and Overview

The position available is for a Fraud Investigations Manager at Radancy - UK, located in London. This role is integral to the organization as it focuses on identifying and preventing fraudulent activities. Candidates can expect a full-time commitment, making this an excellent opportunity for professionals looking to advance their career in fraud prevention and customer service.

Responsibilities

As a Fraud Analyst, you will undertake various critical tasks, including:

Monitoring customer accounts for suspicious or fraudulent activities and taking appropriate actions when needed.

Executing customer query support, which can comprise credit card inquiries, account management issues, and case resolution related to suspected fraud.

Collaborating with various internal stakeholders throughout projects and coordinating with law enforcement agencies in potential fraud cases.

Developing and implementing fraud prevention strategies and procedures, utilizing various fraud detection tools and technologies.

Supporting other teams within the business operations function, particularly in areas like risk management, compliance, and customer care.

Identifying and implementing current trends and developments while aligning with regulatory requirements and internal policies that pertain to fraud prevention and detection.

Managing the development of KPIs to measure the effectiveness of customer care fraud prevention operations by leveraging data and technology.

Monitoring financial transactions for indications of potential fraud and conducting thorough investigations on reported fraud incidents.

Escalating any policy breaches when necessary and taking ownership of managing risks and strengthening controls associated with your work or contributions.

Demonstrating judgements based on factual information analysis is crucial. It’s expected that all team members embody the values of Respect, Integrity, Service, Excellence, and Stewardship as set by the organization.

Required Skills

Candidates applying for the Fraud Investigations Manager role must have:

Customer Service Experience: A solid background in customer service is necessary, either in-person or through virtual platforms. The ability to manage interactions effectively will contribute directly to the success of this role.



Hybrid/Virtual Work Experience: Given the likely remote nature of the job functions, prior experience in hybrid or fully virtual working environments will demonstrate adaptability and competence in remote task management.

Moderate Computer Literacy: Being comfortable with various computer systems is vital, including troubleshooting any technical issues that may arise.

Fraud Detection Experience: Previous knowledge or practical experience in fraud detection, bank operations, or operations in a call center banking context is highly beneficial as it provides the foundation for recognizing and mitigating risks effectively.

Assessment Criteria

The assessments for the role may evaluate the following key skills:

  • Risk and Controls
  • Change and Transformation
  • Business Acumen
  • Strategic Thinking
  • Digital and Technology Skills
  • Job-Specific Technical Skills

Performance in these areas will be critical to ensure that applicants can meet the demands of the position effectively.

Salary Information

While specific salary details have not been disclosed, it’s mentioned that the provided information encompasses only base salary rates. Candidates should keep in mind that the potential for additional compensation and benefits exists but is not explicitly detailed.

Conclusion

This Fraud Investigations Manager role at Radancy offers a promising opportunity for individuals committed to the prevention of fraud and excited about being on the cutting edge of financial security measures. The work environment will challenge candidates to apply and enhance their skills within a supportive team setting. Candidates ready to meet these challenges and who possess the outlined skills are highly encouraged to apply and contribute to an organization that values service and integrity.



This job offer was originally published on jooble.com

Radancy - UK

London

Operations

Full-time

February 5, 2025

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1 clicks on Apply Now

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.