General Customer Experience Agent

Related keywords: call center remote jobentry level remote jobremote job entry level

This page contains product affiliate links.

Overview of Apollo Agriculture

Apollo Agriculture is a prominent developer of agri-fintech platforms aimed at supporting small-scale farmers across Africa. The organization focuses on enhancing farmers’ profitability and promoting sustainable practices. By leveraging artificial intelligence and automated systems, Apollo aims to tap into the immense potential of small-scale farming. In 2023 alone, the company grew its paying customer base by more than 2.5 times, reaching over 200,000 farmers in Kenya and Zambia, resulting in nearly $30 million in revenue. Apollo collaborates with global agriculture leaders like Bayer, OCP, and Yara, and receives backing from top investors including Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and the Softbank Vision Fund. The Apollo team is comprised of experts with backgrounds from institutions like The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.

Role: General Customer Experience Agent

Apollo Agriculture is currently seeking experienced call center executives to join their ranks as General Customer Experience Agents. This role is pivotal within the General Agent Pool, specifically operating within a dynamic General Customer Support Workstream. Customer Experience Agents will be responsible for managing inquiries, making outbound calls, and ensuring high service delivery standards. Agents will find themselves in a fluid environment, with assignments changing frequently—sometimes even hourly—based on call volume. This demands flexibility and responsiveness to the needs of a fast-paced setting.

Key Responsibilities

The responsibilities associated with the General Customer Experience Agent role include:

  • Handling Inbound Calls: Agents must effectively manage customer inquiries via a toll-free line, striving for First Call Resolution through accurate, helpful information and efficient problem-solving.

  • Documentation: Record customer interactions with high-quality detail on Odoo tickets to maintain comprehensive records.

  • Conducting Outbound Calls: Engage in both sales and non-sales activities including verification processes, post-pick-up follow-ups, and surveys related to planting dates and data collection initiatives.

  • Adherence to Protocols: Work within prescribed scripts and adhere to processes while managing to meet sales targets and maintaining professionalism.

  • Escalation of Complex Issues: Identify and promptly escalate intricate customer queries that require a higher level of attention and resolution.



  • Accurate Data Gathering: Collect and document data with precision, fulfilling specific survey requirements, and using call center tools to manage customer interactions.

  • Adaptability: Adjust to various queue assignments and follow queue-specific protocols to achieve performance benchmarks.

Required Skills

Candidates interested in the General Customer Experience Agent position should possess the following qualifications:

  • Educational Background: Hold an Undergraduate Degree or Diploma from a recognized institution.

  • Self-Motivation: Ability to work autonomously while demonstrating a strong work ethic.

  • Technical Skills: Proficiency in using computer systems, especially familiarity with Windows or Ubuntu OS.

  • Attention to Detail: A detail-oriented mindset is essential, preferably with experience in data entry.

  • Stable Internet Connection: Access to a reliable internet connection is required to perform the job effectively.

  • Team Player: Must exhibit integrity and the ability to collaborate as part of a dedicated team.

Company Culture

Apollo Agriculture boasts a collaborative environment filled with individuals who are ambitious and customer-focused. The company values problem-solving and encourages its team members to proactively offer solutions when challenges arise. Risks are taken with the understanding that they can lead to significant scaling opportunities, viewing failures as moments for learning and improvement. Listening and understanding others' perspectives is emphasized, even during disagreements.

The work atmosphere nurtures professional growth, supports talent collaboration, and fosters inclusivity. Pride in work and commitment to each project 'from conception to deployment' is ingrained in Apollo's culture.

Compensation and Benefits

Apollo Agriculture backs its commitment with a competitive compensation and benefits package. The organization offers challenging projects that allow for both professional development and personal satisfaction.

Together, these aspects create a dynamic opportunity for individuals seeking to enhance their career within the customer support field while working remotely. With its strong focus on player-driven operational success and an engaging culture, Apollo Agriculture presents itself as an employer of choice for passionate job seekers.



This job offer was originally published on remoteOK.com

Apollo Agriculture

Anywhere (Remote)

Customer support

Full-time

January 14, 2025

23 views

9 clicks on Apply Now

Share


Similar job offers


This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.