Head of Operations

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Overview of the Position

The position Head of Operations at Shaw Daniels Solutions presents a unique opportunity for a dynamic leader to join a not-for-profit organization making significant advancements in the fields of education and research through digital innovation. The role is hybrid, allowing for a mix of remote and on-site work, catering to the needs of contemporary professionals.

Company Background

Shaw Daniels Solutions is a pioneering UK digital, data, and technology agency focusing on tertiary education innovation. The organization aims to improve lives by providing cutting-edge hardware, software, and networking solutions. Their talented workforce is committed to empowering diverse members and customers with essential technology to succeed in an evolving educational landscape.

Responsibilities

In this pivotal role, you will oversee all operational and strategic activities related to the Digital Experience Platform (DXP). Key responsibilities include:

• Lead with Vision: Define and enhance services aligning with Jisc's business strategy.
• Drive Innovation: Work with cross-functional teams to improve customer experiences by integrating digital solutions.
• Own the Service: Manage the DXP platform, ensuring effective execution of strategic goals.
• Manage Excellence: Supervise schedules and maintain quality standards within agreed operational and service level agreements (OLAs/SLAs).
• Ensure Efficiency: Apply strong cost control and risk management strategies.

Key Responsibilities Breakdown

Commercial Management

You will negotiate and manage the technical estate, ensuring service stability and regulatory compliance. Developing partnerships to maintain service quality is crucial for the role.

Resource Management

Leading and developing the technical team comprises fostering a culture of innovation and continuous improvement. You will balance in-house skill retention and expertise from third-party vendors while conducting capacity planning for support and operations.

Budget Management

You will be responsible for delivering project values within established budgets, ensuring fiscal awareness and expenditure optimization.

Platform Strategy and Roadmap

Defining the platform's vision and strategic direction will be critical for driving innovation and technological transformation.

Stakeholder Management

Engaging and managing expectations of stakeholders will be vital, and your ability to resolve conflicts and lead discussions will impact organizational effectiveness.

Policies and Standards

You will develop and uphold internal standards, policies, and procedures to support ITIL, Agile, and DevOps frameworks, ensuring the team adheres to these guidelines.

Incident Management

As Major Incident Manager, you will address significant service outages, providing technical guidance to ensure quick resolutions.

Required Skills and Experience

Candidates for this role should possess several key qualifications and experiences:

• Leadership Experience: Proven capabilities in managing digital platforms, preferably in education or the tech sectors.
• Digital Transformation: Experience overseeing large-scale digital transformation projects from initiation to conclusion.
• Cloud Expertise: Knowledge of managing cloud-based development and production platforms is essential.
• Team Development: Proven success in inspiring and growing teams to deliver technical support and innovate functionalities.
• Project Management: Strong track record in managing teams, overseeing projects, and developing senior-level communications.
• Budget Management: Experience managing significant budgets, ideally six figures or higher, is required.
• Communication Skills: Strong organizational, communication, and negotiation skills are necessary to engage diverse stakeholders.

Certifications

A Salesforce certification and relevant Trailhead badges will be an added advantage for applicants, demonstrating commitment and proficiency in the required technologies.

What They Offer

Joining Shaw Daniels Solutions comes with many benefits:

1. A dynamic and creative working environment that encourages innovation.
2. Professional Growth: Opportunities for continuous learning and development.
3. Impact: Contribution to meaningful projects that benefit the organization.

Additional Benefits

• Flexible work patterns to respect personal commitments.
• 31 days of annual leave, including bank holidays and additional closure days over Christmas.
• Generous pension schemes and life cover protection.
• Performance awards, health care plans, and mental health support.
• A budget to support external learning, including £250 for home office setups.
• Financial wellness support, including preferential loans and mortgage advice.
• Family-friendly policies, including enhanced parental leave and support for volunteers.
• Access to health initiatives, such as free flu vaccinations.

Conclusion

The Head of Operations role at Shaw Daniels Solutions stands out not only for its competitive salary of £51,000 to £69,500, depending on experience, but also for the potential to influence digital transformation within the educational sector. The position requires a blend of leadership, strategic vision, and operational excellence, making it an exciting opportunity for qualified candidates eager to make a difference.

This job offer was originally published on jooble.com