Head of Operations

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Job Title and Role Overview

The position available is Head of Operations, specifically for the Digital Experience Platform (DXP), with the employer being Shaw Daniels Solutions. This role is integral to overseeing operational and strategic activities involved in the platform and its dedicated team. Emphasizing leadership, this role aims at significantly impacting the organization by prioritizing a customer-first experience while delivering security and reliability in IT services.

Job Location

The job is located in England and offers a hybrid working environment, suggesting that candidates would need to be either onsite or available for remote work depending on company policy.

Salary Information

The compensation for this role ranges from £51,000 to £69,500, dependent on experience (DOE). This competitive salary reflects the value placed on leadership and strategic oversight of a significant platform that supports educational institutions and technologies.

Company Overview

Shaw Daniels Solutions, the hiring entity, is a not-for-profit organization focused on improving educational and research sectors through technological advancements. They provide hardware, software, and networking solutions, and aim to empower their customers and members with cutting-edge technologies and services. They stand out in their mission to leverage technology not merely for profit but to make a meaningful difference in lives through education and research.

Key Responsibilities

In this role, the candidate will be responsible for various strategic and operational aspects, including but not limited to:

• Visionary Leadership: Define and enhance services that resonate with Jisc's business strategies.
• Innovation Drive: Foster an environment that encourages continuous improvement in customer journeys through collaboration across diverse teams.
• Service Ownership: Manage the DXP Platform, ensuring strategic execution of objectives and deliverables.
• Excellence Management: Maintain schedule and quality standards in accordance with operational agreements.
• Efficient Operations: Apply solid cost control and manage risks effectively.

Skills and Experience Required

Candidates looking to apply should possess the following key skills and experience:

• Proven leadership experience in the management of digital platforms, preferably in the fields of education or technology.
• Successful historical track record in overseeing large-scale digital transformation projects.
• Expertise in managing cloud environments for platform development and deployment.
• Solid experience in team development, inspiring and leading teams to successfully deliver on projects and new functionalities.
• Familiarity with budget management, including overseeing substantial budgets above six figures.
• Exceptional communication and negotiation skills to effectively liaise with both technical and non-technical stakeholders.
• Commitment to professional development and improvement.
• Relevant Salesforce Certification and associated accreditation badges on platforms like Trailhead are preferred.

Personal Qualities and Attributes

In addition to technical skills, the ideal candidate will be expected to demonstrate:

• A proactive and engaged approach to stakeholder management.
• Capacity to foster a culture of excellence and innovation amongst the technical teams.
• Strong problem-solving skills with the ability to manage service issues as they arise, especially during major incidents.
• Advocacy for technical best practices and continual improvement through efficient use of resources and lessons learned.

Benefits of Working with Shaw Daniels Solutions

The employer offers a wide range of benefits aimed at improving work-life balance and employee satisfaction.

• Dynamic Work Environment: The organizational culture emphasizes creativity and innovation.
• Professional Growth Opportunities: Continuous learning and development activities are encouraged and financially supported.
• Flexibility in Work Patterns: Employees enjoy adaptable schedules to cater to personal commitments.
• Generous Leave Policies: Up to 31 days of annual leave plus additional paid holidays, with opportunities for purchasing extra days.
• Comprehensive Pension and Healthcare Benefits: Inclusive pension schemes and a healthcare cash plan.
• Various employee welfare programs, including access to mental health support and well-being initiatives.
• Additional benefits such as allowances for home office setup, charity donations through payroll, and discounts on various services.

Conclusion

Overall, the Head of Operations role with Shaw Daniels Solutions presents a unique opportunity for professionals looking to impact the education and research sectors through innovative technology. The competitive salary and extensive benefits package make it an attractive position for experienced leaders eager to further their careers in a forward-thinking organization.

This job offer was originally published on jooble.com