Health Guide

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Overview

Transcarent is looking to fill a crucial role within their healthcare team for a Health Guide. As an organization committed to transforming the health and care experience, Transcarent seeks dedicated individuals who will prioritize the best interests of their Members. This organization is recognized for streamlining access to high-quality, affordable healthcare services, thereby simplifying complex healthcare systems for its users. Founded by a mission-driven group and backed by significant investors, Transcarent aims to change the way healthcare is perceived and delivered.

Company Background

Transcarent serves as a vital resource for health and care, cutting through the typical complexities associated with healthcare navigation. It strives to enhance the healthcare experience for its Members by providing personalized services that include support from a dedicated on-demand care team and various in-person and virtual solutions.

The company prides itself on accountability for results and operates under at-risk pricing models that ensure better health outcomes, reduced costs, and enhanced experiences for its Members. As a recent milestone, Transcarent concluded its Series D funding round, raising $126 million, which brought its total funding to $450 million. This capital increase is aimed at bolstering AI capabilities and driving strategic growth. Thus, the company seeks innovative candidates ready to contribute to this transformation.

Position Overview

The Health Guide role involves assisting Transcarent Members in navigating their healthcare journeys effectively. As a concierge and navigator, the Health Guide will help Members make informed health and financial decisions tailored to their specific needs. This role requires a balance of compassionate patient interaction and technical knowledge to ensure all Members feel supported and empowered throughout their healthcare experience.

Key Responsibilities

Responsibilities of the Health Guide include:

• Serving as a trusted advisor to Members, utilizing customer service and motivational interviewing skills.
• Providing motivation, encouragement, and guidance, assisting Members in creating and achieving a vision for their health journey.
• Offering comprehensive support that includes education, referrals, and concierge activities.
• Demonstrating exceptional customer service and adapting communication styles to align with the Members’ diverse needs.
• Building a trustful relationship with Members through interactions across various communication channels, including phone, chat, and email.

Required Skills and Qualifications

Candidates interested in the Health Guide position are expected to meet the following qualifications:

• A Bachelor's degree or equivalent experience in health-related fields such as healthcare, education, or social work is preferred.
• A minimum of 2 years of experience in customer service or patient-facing roles within the healthcare industry.
• An understanding of the healthcare system and familiarity with health insurance.
• Previous experience with benefits navigation in a call center environment is advantageous.
• Strong organizational skills, critical thinking abilities, and proficiency in basic PC applications (Word, Excel, Outlook, Zoom).
• Exceptional verbal and written communication skills in English; other language skills are a plus.
• Must have a distraction-free home office with reliable high-speed internet access.

Work Schedule

The Health Guide will work full-time and be available to take calls and respond to concerns from 11:30 AM to 8:00 PM MST (which converts to 12:30 PM - 9:00 PM CST and 1:30 PM - 10:00 PM EST). This flexibility in working hours enables the guide to provide timely support to Members according to their needs.

Salary and Benefits

The compensation for this position is structured as an hourly wage, ranging from $28.00 to $32.00 per hour. Furthermore, Transcarent's total rewards program offers more than just salary. Regular employees are eligible for a corporate bonus program or sales incentives, along with stock options. The company also provides substantial benefits programs that include:

• Competitive coverage for medical, dental, and vision.
• A generous 401(k) Plan with matching contributions.
• Flexible Time Off alongside 12 paid holidays each year.
• Protection plans that cover life insurance and disability insurance.
• Extensive mental health and wellness benefits.

Drug Testing Policy

Candidates for this position should be aware that it requires mandatory pre-employment drug testing and may include periodic or random drug testing throughout the course of employment.

Diversity and Inclusion

Transcarent is committed to fostering a diverse and inclusive workplace. The company recognizes that diverse backgrounds contribute to a richer working environment and encourages candidates from all backgrounds to apply, even if they do not fulfill every listed qualification.

Overall, this Health Guide position offers an exciting opportunity to be part of an innovative team at Transcarent, enabling professionals to make a meaningful impact on the healthcare experience.

This job offer was originally published on himalayas.app