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Ava Labs is actively searching for a full-time IT Administrator to join their world-class blockchain development team. Founded by Cornell computer scientists, Ava Labs aims to redefine how individuals create value with Web3, offering high-performance solutions for a programmatic blockchain platform. The position is hybrid, offering a unique opportunity for candidates based in the United States to be part of a transformative era in decentralized applications.
In the role of IT Administrator, you will focus on the following key responsibilities:
First Level Tech Support: Provide first-level tech support primarily for a Mac-only environment and address support requests from a largely remote user base. You will be handling IT administrative tasks as needed while maintaining a customer-first mindset.
Assess and Prioritize Requests: You’ll be required to assess incoming support requests, determining priority levels while ensuring that user needs are met competently and promptly.
Technical Support for macOS/iOS: You’ll diagnose product issues, explaining the technical specifics to users and providing them with actionable solutions to ensure they remain functional as quickly as possible.
Knowledge Base Maintenance: Maintain and contribute to the internal knowledge base of technical documentation, ensuring that the team is equipped with the most up-to-date information.
IT Hardware Management: Oversee the company’s IT hardware asset register, which includes monitoring and ordering stock for necessary equipment and supplies.
Vendor Management: Manage relationships with third-party vendors, ensuring that all external IT services align with the company’s goals and support employee needs.
The ideal candidate will possess the following qualifications:
Experience: A minimum of 2+ years in a similar role, such as IT Support Engineer or a helpdesk position. Experience as an Apple Genius will be highly regarded.
Technical Skills: Expertise in Mac, macOS, and iOS is critical. Experience with Google Workspace and knowledge of endpoint management strategies will be necessary, particularly familiarity with solutions like Addigy and Jamf.
Service Delivery: A proven track record of successful service delivery in fast-paced environments is essential.
Interpersonal Skills: Excellent communication skills are a must, combined with a user-focused mindset. This role requires the ability to convey technical information simply and effectively.
Cybersecurity Knowledge: Understanding the basic principles of cybersecurity will be beneficial, ensuring that the IT practices align with security standards.
On-Site Availability: The role requires onsite presence in Ava Labs' New York office, emphasizing the importance of collaboration with the team,
The salary range for the position is between $79,101 to $98,876. It’s important to note that this range may vary based on various factors, including the candidate's experience and geographic location. This is not a guarantee of compensation, and candidates should be prepared for discussions around salary expectations during the interview process.
Ava Labs expresses a strong commitment to diversity and equal employment opportunities, promoting a workplace free of discrimination. The company values innovative ideas and perspectives and actively seeks to empower contributors in their respective roles. Being part of a pioneering company in the Web3 space offers numerous professional development opportunities and the chance to work closely with a global team of experts across various fields such as computer science, economics, finance, and law.
This position presents an opportunity to join an early-stage Web3 company that has been recognized for its growth potential, having received initial funding from influential venture capitalists, including Andreessen Horowitz and Initialized Capital. It is an exciting time to be involved in technology that is influencing a wide array of sectors, including finance, gaming, and collectibles. If you are passionate about technology and have the requisite skills, applying for the IT Administrator role at Ava Labs could be your chance to make a significant impact in the blockchain development space.
This job offer was originally published on himalayas.app
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