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The position of Senior IT Operations Specialist is offered by Rise8, a company dedicated to transforming the United States Government's operational capabilities. This role promises a chance to be part of a dynamic and forward-thinking team that believes in improving both employee and customer experiences.
Rise8 recognizes the essential need for a top-tier team to overhaul governmental processes and systems. They emphasize a workspace that champions employee welfare, operational excellence, and continuous learning. Rise8's commitment to employees is reflected in their offerings of competitive pay, robust benefits, and a collaborative culture. Their focus on creating impactful technologies is increased by fostering an environment where innovation and teamwork can thrive. Rise8 is proud to be certified as a Great Place to Work, boasting that all employees cherish their experiences within the company.
As a Senior IT Operations Specialist, your primary responsibilities will include:
Leading and managing the administration of services within the Kubernetes platform on AWS GovCloud and OpenShift. This will also extend to tools such as GitLab and Red Hat Identity Management (IDAM).
Overseeing the onboarding and offboarding processes, establishing access controls, and managing service account provisioning across various environments while ensuring compliance with IL4–IL6 requirements.
Spearheading the automation of operational and service desk tasks. Proficiency in Bash and other scripting languages is essential to enhance response times and minimize manual work.
Acting as the escalation point for platform support concerns, collaborating with cross-functional teams to troubleshoot complex issues.
Guiding and mentoring junior talents and service desk personnel on procedures, best practices, and support methodologies.
Upholding documentation standards that support audit readiness and operational continuity.
Collaborating with security teams to ensure that services align with NIST 800-53 controls and organizational policies.
Identifying areas for workflow optimization and enhancing the developer support experience through improvements and automation.
Contributing to overall service reliability and user experience through proactive monitoring and ongoing refinements of support operations.
Candidates for this role need to present a backdrop of experience and competencies:
6-10 years in IT operations, service desk, or platform support roles is essential.
Demonstrated ability to lead service desk teams, coordinating efforts across platform, compliance, and development teams.
A strong customer service orientation and commitment to continual improvement.
Proficiency in ITSM platforms like Jira Service Management, ServiceNow, or Remedy, including understanding SLAs, workflows, and audit reports.
Expertise in managing services like GitLab and Red Hat IDAM in secure cloud environments.
Strong scripting skills in Bash, with knowledge of Linux administration (preferably Red Hat) and AWS GovCloud service management.
Familiarity with NIST 800-53 controls, particularly within Department of Defense IL4–IL6 environments.
Exceptional documentation, troubleshooting, and communication skills are required.
Preferred qualifications include:
The annual salary range for the Senior IT Operations Specialist role is between $115,688 and $144,611. However, the final compensation will depend on the candidate's qualifications and experience, and there might be additional adjustments based on market data and internal equity.
Benefits include a fully remote workplace, comprehensive health insurance, a retirement plan with a 10% gross pay match, paid time off, and professional development budgets. Employees receive financial support for home office equipment and wellness activities. Rise8 also promotes work-life balance through flexible scheduling options.
The position is located within the United States, and it operates in a fully distributed spectrum, offering employees extensive flexibility. This arrangement is tailored to enhance productivity while allowing employees to maintain a healthy balance in their personal and professional lives.
In sum, the position of Senior IT Operations Specialist at Rise8 presents a compelling opportunity for candidates ready to take on the challenges of leading cloud operations and driving transformations in government technology. With a focus on learning, innovation, and teamwork, this role provides a pathway to significant professional growth in a supportive environment.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
