IT Systems Manager

Related keywords: remote job for studentsremote job project managerremote job in education

Overview of the Position

Education Perfect, an innovative EdTech platform, is seeking an experienced IT Systems Manager to join their growing Operations team. The platform aims to empower educators by providing a range of tools that enhance interaction in the classroom and facilitate personalized learning experiences for students. This role plays a pivotal part in leading and supporting the IT operations at Education Perfect, ensuring technological effectiveness across their distributed teams located in places like New Zealand and Vietnam.

Responsibilities

The IT Systems Manager will be responsible for a wide array of tasks that contribute directly to the efficiency and effectiveness of the company’s IT services:

• Team Leadership: Overseeing a small team of IT specialists scattered across different time zones. The manager will offer direction and prioritize projects, instilling a collaborative work culture.

• Ticket Queue & SLA Management: The manager will manage the inbound IT support ticket queue, ensuring that requests are appropriately triaged, assigned, and resolved within set Service Level Agreements. Identifying bottlenecks in the system and implementing practical solutions will be key responsibilities.

• Onboarding & Offboarding: Safeguarding that technology provisioning for new hires and proper deactivation processes for leavers are executed promptly.

• Tech Procurement & Asset Tracking: The role requires managing the procurement process for hardware and peripherals while maintaining thorough records of the company’s assets.

• ISO 27001 Audit Support: Supporting the company through its audit cycles to maintain adherence to ISO 27001 compliance standards.

• SaaS Management Migration: Leading the transition associated with the company’s SaaS management platform, coordinating data migration, onboarding team members, and maintaining visibility of SaaS resources.

Required Skills and Qualifications

Candidates for the IT Systems Manager position should be prepared to demonstrate a combination of technical and leadership skills, including but not limited to:

• Proven experience in leading or mentoring IT support teams, preferably in remote environments.

• Strong background in managing IT support queues and delivering against SLAs in fast-paced scenarios.

• Familiarity with onboarding processes, user provisioning, access management, and device setup is essential.

• Experience with hardware procurement and maintenance of accurate asset records.

• Knowledge of SaaS management tools and experience in system implementations or migrations.

• Understanding of information security principles with prior exposure to standards like ISO 27001.

  

• Strong problem-solving capabilities, essential for identifying bottlenecks and implementing sustainable solutions.

• Ability to work collaboratively across departments and manage stakeholder relationships effectively.

Salary and Benefits

While specific salary information was not disclosed in the provided text, Education Perfect offers a compelling package of employee benefits aimed at supporting work-life balance and individual well-being. These include:

• Employee Equity Bonus Plan: Incentivizes employees to share in the company’s success through equity bonuses.

• Christmas Shutdown Leave: A complete shutdown during Christmas week, complemented by additional paid leave.

• Volunteer Day: All employees receive one paid day a year to engage in community service.

• Health Insurance: Employees can join a fully funded health plan, with options for add-ons.

• Home Set-Up Support: Providing resources to set up a conducive home office for remote or hybrid workers.

• Communication Allowance: Monthly stipends to cover phone and internet costs.

• Parenting Leave Benefits: Comprehensive support for new parents, covering both primary and secondary caregivers.

• Learning & Development Opportunities: Ongoing professional development and access to internal workshops.

Work Environment and Culture

Education Perfect emphasizes a culture that values diversity and individuality. Their commitment to flexible work environments allows team members to perform at their best while balancing personal aspirations with professional obligations. The company is particularly proud of its achievements, holding Diversity Works accreditation, Carbon Net Zero BCorp status, and certified by Digital Promise. Employees are encouraged to participate in various support groups and community initiatives, emphasizing a strong sense of teamwork and shared goals.

Conclusion

The IT Systems Manager role at Education Perfect represents a unique opportunity for those passionate about using technology to elevate educational outcomes. With a commitment to diversity, flexible work conditions, and professional growth, candidates who possess the required skills and a proactive mindset will find this role rewarding. Interested applicants should consider applying, showcasing not only their technical acumen but also their alignment with the company's mission to empower educators and students alike.

This job offer was originally published on himalayas.app