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The position of Japanese Operations Support Agent at Side plays a vital role within the operations team, focusing primarily on crafting text for in-game communications and website-related content. This remote role is designed for someone who can efficiently coordinate various global operations and support teams, while also providing crucial translation and operational support to internal teams. The working hours for this role are Monday to Friday from 8:00 AM to 4:30 PM, under a 3-month fixed-term contract.
The responsibilities of the Operations Support Agent include a diverse range of tasks aimed at enhancing customer experience and ensuring operational efficiency:
Providing translation for customer-facing in-game notifications, social media posts, and other communications.
Effectively communicating game bugs, customer issues, and gathering community feedback to relay to the teams based in Japan.
Acting as a liaison by translating critical communication between the Japanese staff and the US team.
Translating various documentation, including news announcements, special reports, troubleshooting tickets, player reports, and records to facilitate clear understanding and swift resolution of issues.
Utilizing company tools to provide both direct and indirect support to customers, ensuring queries and concerns are swiftly addressed.
The ideal candidate should possess certain educational and language qualifications, as well as specific experience:
A minimum of a High School diploma is required, with a 4-year degree from an accredited university being preferred.
Fluency, or at least near-fluency, in English, with business-level proficiency in Japanese is essential for performing the job functions effectively.
Previous experience in mobile and online gaming is highly desirable, whether it’s from a professional capacity or personal engagement with games.
Strong writing abilities in English and Japanese are crucial, as the role involves composing and translating materials for various audiences.
Joining Side means becoming part of a globally recognized leader in the games industry, where you’ll enjoy numerous benefits:
Competitive remuneration that reflects the level of expertise required for the position.
Paid holidays and participation in regular team competitions, which come with exciting prizes.
Inclusion in an extensive social calendar, offering opportunities for team bonding and networking.
A collaborative work environment that brings together team members from diverse nationalities and languages, fostering a rich community experience.
A supportive workplace culture that values inclusivity, including LGBTQ+ representation, and employees from varied backgrounds and capabilities.
Access to a dedicated employee wellbeing programme, demonstrating the company’s commitment to the health and happiness of its staff.
This position provides an excellent platform for individuals passionate about operations within the gaming sector and looking to utilize their language skills in a dynamic environment. The role not only allows for substantial professional growth, but it also emphasizes community, inclusivity, and teamwork. Employees can look forward to building valuable relationships while contributing to the success of global gaming initiatives.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
